Customer Service Representative

4 days ago


Auburn, Massachusetts, United States Fit Factory Full time

**Job Summary:**

We are seeking a friendly and outgoing individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.

About Us:

Fitness Factory is a luxury health club with a passion for helping our members achieve their fitness goals. We offer a range of amenities and services, including group fitness classes, personal training, and state-of-the-art equipment.

Responsibilities:

  • Providing excellent customer service and ensuring a positive member experience
  • Handling phone calls, emails, and in-person inquiries
  • Managing membership records and processing transactions
  • Maintaining a clean and organized work environment

Requirements:

  • At least 6 months of face-to-face retail customer service experience
  • Average to above-average computer skills
  • A high school diploma or equivalent required

What We Offer:

  • A competitive salary of $15.00 - $16.75 per hour
  • A fun and supportive team environment
  • Casual dress code and flexible scheduling
  • The opportunity to grow with our company


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