Automotive Service Representative
4 days ago
We are seeking a highly skilled Automotive Service Representative to join our team at Patrick Motor Group, LLC. This is a full-time position offering a competitive salary of $45,000 - $60,000 per year, depending on experience.
In this role, you will be the primary point of contact for service customers, providing exceptional customer service and ensuring seamless communication between customers and our service department.
Key Responsibilities:
- Schedule service appointments efficiently to maximize customer satisfaction and service resource utilization.
- Maintain up-to-date knowledge of product information and promotions to effectively communicate with customers.
- Communicate clearly with customers through various channels, including phone, text, email, and chat.
- Provide accurate information regarding service offerings, pricing, and appointment availability.
- Set quality appointments and follow up with customers to confirm appointments and gather feedback.
- Schedule and manage customer loaner services as needed.
- Perform a high volume of daily activities, including phone calls, emails, text messages, and chats, to achieve revenue-generating targets.
- Identify opportunities to upsell service packages and maintenance plans to customers.
- Uphold company standards for professionalism, customer service, and confidentiality.
- Meet specified monthly targets and goals, which will be provided prior to each month.
- Contribute to the overall success of the motor group by working collaboratively with all customers, teams, and departments.
Physical Requirements:
This role requires prolonged sitting, use of hands to handle objects, and repetition of movements for extended periods. Occasional lifting of boxes up to 10 pounds may be necessary. Employee must be able to speak clearly for up to 7-8 hours a day.
About Us:
Patrick Motor Group, LLC is a leading automotive dealership group founded on honesty, a love for cars, and strong community relationships. We believe in delivering sales and service with respect, trust, and quality.
We are an equal opportunity employer and welcome qualified applicants from diverse backgrounds.
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