Customer Service Representative Team Lead

6 days ago


Auburn, Massachusetts, United States TransCore Full time
Job Title: Customer Service Representative Team Lead

TransCore, a leading provider of transportation solutions, is seeking highly skilled and experienced Customer Service Representatives to join our teams in Massachusetts. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and ensuring seamless operations.

About the Role:
The Customer Service Representative will serve as the primary point of contact for E-ZDrive MA & Pay by Plate MA customers, providing assistance with account maintenance, payments, and other inquiries. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Responsible for all types of customer account maintenance.
  • Determines the accuracy of account information.
  • Ensures all required information is provided for security, processes payments, and adjustments.
  • Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.

Salary Estimate: $45,000 - $65,000 per year, depending on experience.

Requirements:
  • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
  • Minimum of one year of customer service and data entry experience.
  • Adapt quickly, efficiently, and positively to various projects assigned.

We Offer:
A competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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