Customer Service BDA Representative
3 weeks ago
We are seeking a highly skilled Customer Service BDA Representative to join our team at Patrick Motor Group, LLC. As a Service BDA, you will play a critical role in providing exceptional customer experiences and driving business growth.
Key Responsibilities:
- Schedule service appointments to maximize customer satisfaction and resource utilization.
- Stay up-to-date on product information and promotions to deliver accurate responses to customers.
- Develop effective communication strategies to engage customers through various channels.
- Set high-quality appointments that meet customer needs and expectations.
- Manage customer loaner services to ensure seamless experiences.
- Prioritize daily activities to achieve revenue-generating targets.
- Follow up with customers to confirm appointments and gather feedback to improve service quality.
- Identify opportunities to upsell service packages and maintenance plans to customers.
- Embody company standards for professionalism, customer service, and confidentiality.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in using technology and software applications.
Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and qualifications.
Why Join Us?
- Opportunities for career growth and professional development.
- A supportive work environment with a positive team culture.
- Competitive salary and benefits package.
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