Automotive Service Liaison Specialist

4 days ago


Auburn, Massachusetts, United States Patrick Motors Group, LLC Full time
Job Description

The Automotive Service Liaison Specialist role at Patrick Motor Group, LLC involves being the primary point of contact for service customers. As a Service BDA, you will represent the dealer group with a professional and helpful attitude.

Main Responsibilities:

  • Schedule service appointments efficiently to meet customer needs and expectations.
  • Maintain up-to-date knowledge on product information and promotions to provide accurate answers to customers.
  • Communicate effectively with customers through various channels, including phone, text, emails, and chats.
  • Set quality appointments that meet customer needs and expectations.
  • Scheduling and managing customer loaner services to ensure seamless experiences.
  • Perform a high volume of daily activities, prioritizing inbound/outbound revenue-generating tasks.
  • Follow up with customers to confirm appointments and gather feedback to improve service quality.
  • Identify opportunities to upsell service packages and maintenance plans to customers.
  • Adhere to company standards for professionalism, customer service, and confidentiality.

Physical Requirements:

Employee must be able to sit for long periods, use hands to handle objects, repeat movements for extended periods, occasionally lift boxes up to 10 lbs, and perform other physical tasks as needed.

Estimated Salary Range: $50,000 - $70,000 per year, depending on experience and qualifications.

Why Join Our Team?

  • Opportunities for career growth and professional development.
  • A supportive work environment with a positive team culture.
  • Competitive salary and benefits package.


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