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Customer Service Ambassador

2 months ago

Greenfield, California, United States Wesco Full time

As a valued member of the Wesco team, you will play a critical role in delivering exceptional customer service and support. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to meet their needs.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and in-person interactions.
  • Analyze customer needs and develop solutions to resolve issues and improve their experience.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns.
  • Process customer transactions and maintain accurate records.
  • Develop and maintain a deep understanding of customer needs and preferences to inform business decisions.

Requirements:

  • Bachelor's degree or equivalent required.
  • 2-4 years of relevant experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work well under pressure and adapt to changing priorities.
  • Proficiency in Microsoft Office and other relevant software applications.

Wesco is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates who share our commitment to excellence and customer satisfaction.