Customer Service Representative
3 days ago
As a key member of the Wesco team, you will play a vital role in delivering exceptional customer service and support. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
Key Responsibilities:
- Provide prompt and courteous assistance to customers via phone, email, and in-person.
- Resolve customer complaints and concerns in a fair and efficient manner.
- Collaborate with internal teams to resolve complex issues and provide solutions.
- Process payments and handle customer transactions accurately and efficiently.
- Develop and maintain a thorough understanding of Wesco's products and services to effectively address customer inquiries.
Requirements:
- High school diploma or equivalent required.
- Associate's degree or college diploma preferred.
- 2-4 years of relevant customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and attention to detail.
Wesco International, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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