Customer Service Liaison
4 weeks ago
Stone Alliance Group is seeking a highly collaborative and detail-oriented Customer Service Representative to join our team in Greenfield, MA. As a key member of our customer-facing team, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction.
Key Responsibilities:
- Process incoming Quote Requests and Orders accurately, ensuring timely and efficient fulfillment.
- Field inbound inquiries regarding order status and resolve any order/account related issues.
- Work closely with our engineering team to provide technical information and solutions to customers.
- Collaborate with cross-functional teams to resolve customer problems and ensure smooth order fulfillment.
- Develop and maintain a strong knowledge of all products and services to best assist our customers.
- Provide professional customer support with a personal touch, ensuring exceptional customer satisfaction.
Requirements:
- At least 2 years of experience in a customer service or client-facing industry, with a manufacturing setting being a plus.
- A high attention to detail and strong problem-solving skills.
- The ability to work as a team and collaborate with cross-functional teams.
- Excellent organization skills and a proven ability to take initiative.
- Working knowledge of Windows-based operating systems and Microsoft-based software packages (Outlook, Word, Excel, etc.).
- Familiarity with CRM and/or ERP software is a plus.
What We Offer:
Stone Alliance Group offers a dynamic and entrepreneurial work environment, with opportunities for growth and development. We are committed to providing exceptional customer service and support, and we are seeking a talented and dedicated individual to join our team.
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