Customer Service Liaison

4 weeks ago


Greenfield, California, United States Stone Alliance Group Full time
Job Overview

Stone Alliance Group is seeking a highly collaborative and detail-oriented Customer Service Representative to join our team in Greenfield, MA. As a key member of our customer-facing team, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction.

Key Responsibilities:

  • Process incoming Quote Requests and Orders accurately, ensuring timely and efficient fulfillment.
  • Field inbound inquiries regarding order status and resolve any order/account related issues.
  • Work closely with our engineering team to provide technical information and solutions to customers.
  • Collaborate with cross-functional teams to resolve customer problems and ensure smooth order fulfillment.
  • Develop and maintain a strong knowledge of all products and services to best assist our customers.
  • Provide professional customer support with a personal touch, ensuring exceptional customer satisfaction.

Requirements:

  • At least 2 years of experience in a customer service or client-facing industry, with a manufacturing setting being a plus.
  • A high attention to detail and strong problem-solving skills.
  • The ability to work as a team and collaborate with cross-functional teams.
  • Excellent organization skills and a proven ability to take initiative.
  • Working knowledge of Windows-based operating systems and Microsoft-based software packages (Outlook, Word, Excel, etc.).
  • Familiarity with CRM and/or ERP software is a plus.

What We Offer:

Stone Alliance Group offers a dynamic and entrepreneurial work environment, with opportunities for growth and development. We are committed to providing exceptional customer service and support, and we are seeking a talented and dedicated individual to join our team.



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