Customer Service Liaison

1 week ago


Greenfield, California, United States Stone Alliance Group Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Stone Alliance Group. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Serve as the primary point of contact for our customers, handling inbound inquiries and resolving issues in a timely and professional manner.
  • Process incoming Quote Requests and Orders accurately, ensuring seamless order fulfillment.
  • Work closely with our engineering team to provide technical information and solutions to customers.
  • Collaborate with cross-functional teams to resolve customer problems and ensure orders are fulfilled smoothly.
  • Develop and maintain a strong knowledge of our products and services to provide expert support to our customers.
Requirements
  • At least 2 years of experience in a customer service or client-facing industry, with a manufacturing background preferred.
  • A high attention to detail and strong problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Working knowledge of Windows-based operating systems and Microsoft-based software packages, including CRM and/or ERP software.
What We Offer

As a Customer Service Representative at Stone Alliance Group, you will have the opportunity to work with a dynamic and entrepreneurial team, driving our success and delivering exceptional customer experiences. If you are a motivated and customer-focused individual with a passion for delivering outstanding support, we encourage you to apply for this exciting opportunity.



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