Customer Service Liaison
2 months ago
Customer Service Representative
**Job Summary**
As a Customer Service Representative at Wesco International, Inc., you will play a vital role in providing exceptional customer experiences through effective communication, problem-solving, and issue resolution. Your primary responsibility will be to respond to customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction.
**Key Responsibilities**
* Respond to customer inquiries via phone, email, and in-person, providing timely and accurate information to resolve issues
* Analyze customer service needs and refer to other departments as necessary to ensure seamless issue resolution
* Process payments for cash account customers and maintain accurate records
* Collaborate with sales teams to provide exceptional customer service and support
**Requirements**
* High School Diploma or Equivalent required
* 2-4 years of relevant customer service experience
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Strong attention to detail and problem-solving skills
* Proficiency in MS Word, Excel, and email
**Equal Employment Opportunity**
Wesco International, Inc. is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is free from discrimination and harassment.
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