Business Operations Manager

3 days ago


Costa Mesa, California, United States UDR Full time
Business Manager Job Description

UDR, Inc. is seeking a highly skilled Business Manager to join our operations team in Southern, CA. This role is a key part of our team, supporting multiple properties and offices out of 27 Seventy Five, our apartment community located in Costa Mesa, CA.

Key Responsibilities:
  • Work with residents and the Emergency Rental Assistance programs to ensure completion of applications.
  • Prepare timely and accurate documents and files for eviction proceedings.
  • Collect and record COVID declarations in property database.
  • Diligently collect rent, utility payments, and fees to reduce delinquency and bad debt write-offs.
  • Work in conjunction with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to ensure financial goals are met.
  • Post and oversee rent payments to property database.
  • Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out.
  • Ensure all fees and charges are properly documented.
  • Complete administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and performing other clerical tasks assigned.
  • Coordinate with local authorities to effectively handle evictions.
  • Coordinate with UDR Billing and appropriate outside collection agency in response to security deposit accounting disputes.
  • Appear to court when necessary to respond to small claims or UD hearings.
  • Verify utility changeovers for current residents and accurate final billing for move-outs or cancelled NTVs.
  • Preparation and confirmation of data entry necessary to update month-end reporting.
  • Provide superior customer service to internal and external customers.
  • Comply with all Company policies and procedures related to employment.
Requirements:
  • Minimum two years' experience in property management or related business operations.
  • Experience with collections, evictions, and delinquency management.
  • Strong organization skills and excellent verbal and written communication skills.
  • Customer service experience.
  • OneSite software experience is preferred.
Benefits:
  • Medical, Dental, Vision Plans.
  • Medical Flexible Spending Account.
  • Dependent Care Spending Account.
  • Lifestyle Spending Account.
  • Supplemental Term Life Insurance.
  • Voluntary Cancer Insurance.
  • Supplemental Short-Term Disability Insurance / AD&D Insurance.
  • Voluntary Long Term Care Insurance.
  • 401(k) Plan with company match.
Hourly Range:

$26.44/hr. - $28.85/hr., depends on experience.

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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