Business Operations Manager

2 weeks ago

Costa Mesa, California, United States UDR Inc Full time
Job Title: Business Manager

UDR, Inc. is seeking a highly skilled Business Manager to join our operations team in Southern, CA. This role will support multiple properties and office out of 27 Seventy Five, our apartment community located in Costa Mesa, CA.

Key Responsibilities:
  • Collaborate with residents and Emergency Rental Assistance programs to ensure timely completion of applications.
  • Prepare and distribute accurate documents and files for eviction proceedings, utilizing company standard templates.
  • Collect and record COVID declarations in the property database.
  • Deliver exceptional customer service by collecting rent, utility payments, and fees in a timely manner, reducing delinquency and bad debt write-offs.
  • Work closely with the Lead Business Manager, Regional Managers, District Managers, and Community Directors to achieve financial goals.
  • Process rent payments and oversee the property database.
  • Calculate, approve, and send timely and accurate processing for all resident FAS upon move-out, ensuring all fees and charges are properly documented.
  • Perform administrative tasks associated with site operations, including accounting and financial reporting, making bank deposits, reconciling resident accounts, and completing other assigned clerical tasks.
  • Coordinate with local authorities to effectively handle evictions.
  • Collaborate with UDR Billing and outside collection agencies to resolve security deposit accounting disputes.
  • Represent the company in court as necessary to respond to small claims or UD hearings.
  • Verify utility changeovers for current residents and accurate final billing for move-outs or cancelled NTVs.
  • Prepare and confirm data entry necessary to update month-end reporting.
  • Provide exceptional customer service to internal and external customers.
  • Comply with all Company policies and procedures related to employment.
  • Embody the UDR Values in every action taken while executing the essential functions of the job.
Requirements:
  • Minimum two years' experience in property management or related business operations.
  • Experience with collections, evictions, and delinquency management.
  • Strong organizational skills and excellent verbal and written communication skills.
  • Customer service experience.
  • OneSite software experience is preferred.
Benefits:
  • Medical, Dental, Vision Plans
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Lifestyle Spending Account
  • Supplemental Term Life Insurance
  • Voluntary Cancer Insurance
  • Supplemental Short-Term Disability Insurance / AD&D Insurance
  • Voluntary Long Term Care Insurance
  • 401(k) Plan with company match
Hourly Range:
  • $26.44/hr. – $28.85/hr., depends on experience

UDR, Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

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