Customer Service Ambassador
2 days ago
We are seeking a highly skilled and customer-focused Customer Service Receptionist to join our team at Brilliant Earth. As a key member of our showroom team, you will be responsible for providing exceptional customer experiences, maintaining a premium showroom environment, and ensuring seamless interactions with customers and colleagues.
Key Responsibilities- Proactively greet and assist customers, creating a memorable and personalized experience that reflects our luxury brand and product quality.
- Act as a brand ambassador, communicating our brand values and company mission to customers and colleagues.
- Conduct post-sale appointments to assist and educate customers, ensuring a positive experience and driving customer satisfaction.
- Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience.
- Maintain a clean and organized showroom environment, adhering to luxury standards and executing new product merchandising guidelines.
- Conduct weekly and quarterly audits to ensure showroom standards are being upheld, identifying opportunities for improvement.
- Serve as the liaison for facilities maintenance projects, troubleshooting and performing minor repairs as needed.
- Send and receive product from our distribution center, customers, and external vendors, reconciling inventory and maintaining organization.
- Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
- Open and/or close the showroom and waiting area.
- A passion for delivering exceptional customer experiences and a commitment to maintaining a premium showroom environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Ability to multitask and manage multiple interactions simultaneously, with a keen eye for detail and a focus on process.
- Experience in a retail, hospitality, or restaurant environment, with a proven track record of providing excellent customer service.
- Knowledge of POS, CRM, or ERP software and Mac operating systems, with the ability to learn and adapt to new systems.
- A passion for socially and environmentally responsible organizations and products, with a commitment to our company's mission and values.
At Brilliant Earth, we offer a competitive salary and a robust benefits package, including equity compensation, a signing bonus, insurance, 401k match, generous PTO policy, disability and life insurance, pre-tax commuter benefits, continued education opportunities, employee discounts, and wellness benefits.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and are committed to maintaining a premium showroom environment, we encourage you to apply.
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