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Customer Service Ambassador

2 months ago

San Francisco, California, United States Hubstaff Full time
Customer Service Representative

At Hubstaff, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and customers.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including phone, email, chat, and social media.
  • Offer product information, assistance, and support to customers, ensuring they have a positive experience with our products and services.
  • Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
  • Process orders, payments, refunds, and returns, and update customer records accordingly.
  • Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery.
Requirements:
  • High school diploma or equivalent; bachelor's degree in a related field is a plus.
  • Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry.
  • Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders.
  • Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk.
  • Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations.

We're looking for a team player who is passionate about delivering exceptional customer service and has a strong desire to learn and grow with our company. If you're a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply.