Perishable Department Manager
3 weeks ago
As a Perishable Department Manager at Food Lion, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture in support of Food Lion Strategy. You will maintain solid communications with the management team, all associates in the store, and throughout the organization.
Key Responsibilities:
- Manage the Perishable Department, including hiring, training, and developing department associates.
- Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training, and conducts timely formal performance appraisals for direct reports.
- Daily management of labor and the coaching of associates to achieve productivity expectations.
- Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
- Support the achievement of budgeted financial and operating results.
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers.
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
- Control store expenses through proper ordering, care for supplies, and equipment.
- Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
- Ensure Perishable Department schedules are written to provide extraordinary customer service at all times.
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Perishable Department.
- Ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Record and report all associate and customer accidents in accordance with established Food Lion procedures.
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses.
- Ensure that all advertising and sales promotion materials and signage applicable to the Perishable Department are properly utilized.
- Ensure compliance with local, state, and federal regulations.
- Adhere to all company guidelines, policies, and standard practices.
- Maintain security standards.
- Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales.
- Perform all other duties as assigned.
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