Customer Service Representative

4 weeks ago


Yorktown, Virginia, United States Tech-24 A Commercial Food Service Repair Company, Inc. Full time
Job Summary

1-2-3 Equipment Solutions, a Tech-24 company, is seeking a skilled Dispatcher to join our team in the Yorktown area. As a Dispatcher, you will be the central hub of communication between customers and technicians, ensuring prompt, courteous, and efficient service to all customers.

Key Responsibilities
  • Dispatch service jobs to technicians' boards
  • Rout technicians' schedules
  • Call customers with appointment times
  • Provide the highest level of service to customers
  • Professionally communicate service needs to customers and technicians
  • Distribute calls to maximize company productivity while ensuring good departmental fairness
  • Establish follow-ups with the department for jobs requiring return visits
  • Quickly learn and efficiently use the dispatch software in our business system
  • Provide positive interactions with technicians and administrative staff
  • Provide backup when the Branch Manager is out of the office
  • Work rotational on-call as needed
Requirements
  • High school diploma/GED or equivalent
  • Minimum 3 years of dispatching experience
  • Previous dispatching experience in the HVAC and/or food service industry is a plus
  • Detailed, dependable, and honest professional with the ability to type quickly and accurately
  • Proficient customer service skills
  • Excellent verbal and written communication skills
  • Proficient computer skills
  • Ability to multitask is a must
  • Motivated, self-started, and able to follow through on duties and assignments with minimal supervision
  • Ability to work rotational on-call as needed
Benefits
  • Top pay for experience
  • Full benefit package including medical, vision, and dental insurance
  • Paid vacation, sick days, and holidays
  • 401(k) retirement savings plan

Tech-24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity



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