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Specialty Operations Manager

2 months ago

Wellesley, Massachusetts, United States Whole Foods Market Full time
Position Overview: The Specialty Operations Manager is responsible for providing comprehensive leadership to the Specialty team.

This role encompasses all facets of daily operations, including profitability, expense management, purchasing, merchandising, workforce management, compliance with regulations, and overseeing special projects as assigned.

Key Responsibilities:
  • Guide and develop Associate Team Leaders and Team Members.
  • Oversee the hiring, training, performance management, and separation processes for Team Members.
  • Ensure a positive company image by delivering courteous, friendly, and efficient service to customers and Team Members.
  • Uphold team and store Standard Operating Procedures in all tasks.
  • Support WFM core values and goals while promoting national, regional, and store initiatives.
  • Ensure compliance with all relevant health and safety regulations, including those specific to the department.
Performance Expectations:
  • Hold Team Leaders and Members accountable for exceptional customer service.
  • Establish clear expectations to achieve high standards of retail execution.
  • Delegate effectively and empower Team Leaders and Members.
  • Monitor and achieve sales, margin, expense, and labor objectives.
  • Maintain appropriate product assortment, merchandising, and inventory oversight.
  • Ensure compliance with category management schedules and planograms.
  • Display nutritional information accurately.
  • Foster collaborative relationships with departmental and store leadership.
  • Maintain thorough knowledge of and ensure adherence to regulatory standards.
  • Promote a positive environment characterized by teamwork, respect, and high morale.
Customer Engagement:

Stay attuned to customer flows and needs, directing Team Members as necessary to enhance customer satisfaction. Respond promptly to customer inquiries and concerns.

Team Development:

Select, train, mentor, and motivate Team Members to sustain a high-performance team and reduce turnover.

Safety and Communication:
  • Communicate and uphold Team Member safety and security standards.
  • Provide timely and constructive performance evaluations.
  • Consistently embody and communicate WFM's vision and goals.
Qualifications:
  • 24+ months of retail experience, including 12+ months in a leadership role.
  • Advanced knowledge of products, purchasing, pricing, merchandising, and inventory management.
  • Food safety certification is required; commitment to complete certification within 6 months if not currently certified.
  • Strong interpersonal, motivational, and team-building skills.
  • Ability to educate others positively and constructively.
  • Proficient in mathematical skills for financial assessment and inventory management.
  • Demonstrated leadership and decision-making abilities.
  • Proficiency in email, Microsoft Office, and operations-related applications.
Physical Requirements:
  • Ability to lift up to 50 pounds.
  • Ability to stand or walk for 6-8 hours during an 8-hour workday.
  • Ability to perform motions such as bending, twisting, squatting, and reaching.
  • Exposure to cleaning chemicals and varying temperatures.
  • Flexibility to work nights, weekends, and holidays as needed.

Where applicable, completion of TIPS (Training for Intervention Procedures by Servers of Alcohol) course is required, and candidates must be at least 18 years old to serve alcohol.