Healthcare Customer Service Specialist

2 weeks ago


Caln Twp, United States Main Line Health Full time
Position Overview:

Join our dedicated team as a Patient Services Representative at Main Line Health. In this role, you will be the first point of contact for our patients, ensuring they receive exceptional service and support.

Why Choose Main Line Health?

  • Make a Difference: As a vital member of our healthcare team, you will create a welcoming environment for patients and their families.
  • Career Development: We encourage continuous learning and professional growth, offering tuition reimbursement for further education.
  • Inclusive Team Environment: Our diverse workforce brings unique talents and perspectives, united by a common goal of providing outstanding care.

Key Responsibilities:

  • Welcome patients and visitors with a friendly demeanor, assessing their needs promptly.
  • Facilitate patient check-ins, ensuring accurate verification of insurance and personal information.
  • Prepare patient charts in advance of appointments to streamline the check-in process.
  • Maintain an organized appointment schedule in accordance with office policies.
  • Communicate appointment confirmations and instructions to patients efficiently.
  • Manage incoming calls, providing accurate information and taking messages as needed.
  • Organize and file patient records, lab results, and correspondence diligently.
  • Ensure the waiting area and workspaces are tidy and professional.
  • Participate in team meetings and training sessions as required.
  • Safeguard patient confidentiality at all times.
  • Perform additional tasks as assigned to support the office's operations.

Work Schedule:

This position operates Monday through Friday, from 8:00 AM to 4:30 PM, with no weekend or evening shifts required.

Qualifications:

  • Two to three years of relevant office experience is essential.
  • Familiarity with insurance processes and medical terminology is preferred.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, is required.

Education:

A High School Diploma is necessary for this role.

Additional Information:

This is a full-time position with a competitive pay range and benefits, including paid time off and employee discounts.

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