Customer Service Operations Specialist

2 weeks ago


Moon Twp, United States NOVA Chemicals Full time
Position Overview:
This role is designed to enhance the customer experience by providing essential support and insights to our clientele.

Location:
This position allows for a hybrid work model, with specific in-office requirements during the week.

About Us:
NOVA Chemicals is committed to innovating plastics for a sustainable future. Our team collaborates to develop circular solutions that improve daily life while prioritizing safety and environmental responsibility.

Key Responsibilities:
  • Administrative Support: Assist the team with various month-end processes and ensure accurate reporting.
  • Data Management: Conduct data analysis, including team performance metrics and business scorecards.
  • Customer Interaction: Manage customer inquiries and orders through various communication channels, ensuring a high level of service.
  • Issue Resolution: Address and resolve customer complaints efficiently to enhance satisfaction.
  • Rebate Management: Oversee rebate processes, including calculations and documentation.

Qualifications:
The ideal candidate will possess a university degree with relevant experience or a combination of education and extensive experience in a similar role.

Desired Skills:
  • Proficiency in Microsoft Office, particularly PowerBi.
  • Experience in data analysis and interpretation.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities with attention to detail.
  • Customer-focused mindset with problem-solving capabilities.

Additional Information:
This position may require occasional travel and the successful candidate must hold a valid driver's license.

Why Join Us?
NOVA Chemicals offers a flexible benefits program tailored to meet the diverse needs of our employees, recognizing that each individual has unique priorities.

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