Customer Service Operations Specialist
2 weeks ago
This role is designed to enhance the customer experience by providing essential support and insights to our clientele.
Location:
This position allows for a hybrid work model, with specific in-office requirements during the week.
About Us:
NOVA Chemicals is committed to innovating plastics for a sustainable future. Our team collaborates to develop circular solutions that improve daily life while prioritizing safety and environmental responsibility.
Key Responsibilities:
- Administrative Support: Assist the team with various month-end processes and ensure accurate reporting.
- Data Management: Conduct data analysis, including team performance metrics and business scorecards.
- Customer Interaction: Manage customer inquiries and orders through various communication channels, ensuring a high level of service.
- Issue Resolution: Address and resolve customer complaints efficiently to enhance satisfaction.
- Rebate Management: Oversee rebate processes, including calculations and documentation.
Qualifications:
The ideal candidate will possess a university degree with relevant experience or a combination of education and extensive experience in a similar role.
Desired Skills:
- Proficiency in Microsoft Office, particularly PowerBi.
- Experience in data analysis and interpretation.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities with attention to detail.
- Customer-focused mindset with problem-solving capabilities.
Additional Information:
This position may require occasional travel and the successful candidate must hold a valid driver's license.
Why Join Us?
NOVA Chemicals offers a flexible benefits program tailored to meet the diverse needs of our employees, recognizing that each individual has unique priorities.
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