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Customer Service Representative
2 months ago
Russo Bros. & Co. is a leading provider of heating and air services, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Representative to join our team.
Job SummaryWe are looking for a customer-focused individual to handle high-volume customer calls, provide superior service, and build long-term relationships with our clients. As a Customer Service Representative, you will be the first point of contact for our customers, and your role will be crucial in establishing a positive impression of our company.
Key Responsibilities- Customer Service: Answer and handle high-volume customer calls, providing quick and efficient solutions to their queries.
- Relationship Building: Establish and build long-term relationships with our customers, conveying a positive impression of our company.
- Communication: Communicate professionally and effectively with Dispatch and Service teams to ensure proper customer handling.
- Appointment Setting: Successfully convert customer requests into booked appointments that meet or exceed customer expectations.
- Problem-Solving: Correctly address customer needs by quickly identifying the best path to resolution and taking action.
- Information Management: Accurately collect and enter all necessary customer information into our database.
- Performance Metrics: Contribute to the department and company's success by meeting and exceeding all performance objectives.
- Positive Attitude: A positive, friendly, and helpful demeanor is essential for this role.
- Self-Motivation: A self-starter with a strong self-accountability mindset in achieving set individual and team goals.
- Communication Skills: Superior communication (oral, written, and over the phone) is required.
- Problem-Solving: Good listener, empathetic, and customer-focused with the ability to prioritize and solve problems.
- Technical Skills: Proficiency with computers, especially Microsoft Office software.
- Competitive Compensation: Based on experience.
- Benefits Package: Competitive dental, vision, and healthcare plans, 401(k) matching, short-term and long-term disability, life insurance, PTO, paid holidays, and an Employee Assistance Program (EAP).
