Client Account Manager I
4 weeks ago
Job Summary:
MCI Careers is seeking an experienced Client Account Manager I to support complex business process outsourcing accounts. As a key member of our team, you will oversee enterprise and public sector client relationships and service delivery.
Responsibilities:
* Develop a detailed understanding of client products and services
* Process design and implementation
* Client scorecards and business reviews
* Ongoing continuous improvement
* Issue identification and resolution
* Project management of new launches and initiatives
Requirements:
* 1 year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* Strong public speaking skills and excellent at building strong professional relationships
* Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
What We Offer:
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
About MCI Careers:
MCI Careers is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and we are seeking talented individuals to join our team.
How to Apply:
If you are a motivated and results-driven professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our careers page.
Contact Information:
For more information about this role or to discuss your qualifications, please contact our HR department.
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