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Customer Service and Sales Specialist
2 months ago
Company Overview:
Scenthound is a pioneering establishment in the pet grooming industry, situated in Carmel Valley. We prioritize the holistic health and wellness of dogs, offering a membership-based model that ensures consistent care and maintenance for our furry clients. Our mission is to enhance the bond between dogs and their owners through exceptional service and a commitment to safety for both pets and employees.
Benefits and Perks:
- Clear career advancement opportunities towards management roles (Assistant Manager, Manager) and other pathways.
- Attractive hourly wage complemented by tips and sales bonuses.
- Total compensation ranging from $22 to $27 per hour, with base pay starting at $21.00 per hour, plus potential additional earnings from tips and commissions.
- Eligibility for a pay increase after three months based on performance.
- Merit-based salary increments.
- Paid vacation time.
- Complimentary service membership for employees.
The Sales & Front Desk Associate plays a crucial role at Scenthound, focusing on promoting memberships while delivering outstanding customer service.
Key Responsibilities:
- Engage in membership sales through education on health and wellness.
- Meet performance metrics related to average ticket price and rebooking ratios through memberships and service add-ons.
- Generate leads for memberships and follow up with prospective clients.
- Handle phone inquiries, schedule appointments, and maintain customer records.
- Manage cash transactions and ensure accurate cash handling.
- Address customer inquiries and concerns while striving to retain memberships.
- Maintain a clean and welcoming reception area in accordance with Scenthound's hygiene standards.
- Perform additional tasks as assigned by the management team.
- Proven sales experience, particularly in membership sales.
- Strong background in customer service, preferably in retail or hospitality.
- Proficient in technology and computer systems.
- A genuine passion for dogs and their health and wellness.
- Reliable transportation is required.
- Willingness to work in a smoke-free environment.
- Confidence in selling services and products.
- Ability to connect with customers, both human and canine, providing exceptional service.
- Capacity to learn about products and services to effectively educate dog owners.
- Strong communication skills with team members and clients, both in person and over the phone.
- Problem-solving abilities aligned with Scenthound's values and culture.
- Attention to detail and effective time management skills.
- Accountability to uphold Scenthound's standards.