Assistant General Manager
11 hours ago
The Assistant General Manager is a key member of the Soho House & Co. team, responsible for supporting all aspects of the business in conjunction with the property General Manager. This role requires a strategic business partner and influential leader who can effectively communicate with internal and external stakeholders to deliver an elevated, approachable, and profitable experience.
Key Responsibilities- Work closely with the General Manager to assess and develop operational goals based on weekly, daily, and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co. company policies for food safety, allergy procedures, and creating a safe and inviting space for members, guests, and staff.
- Collaborate with all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention.
- Provide leadership relative to annual marketing plans and partnership with other leaders within Membership, Marketing, Food & Drink, and Finance.
- At least 7-10+ years of managing high-volume Food and Beverage (F&B) in high-end luxury restaurant or hotel settings.
- Ideal experience managing operations specific to Front Office, Rooms, Housekeeping, Maintenance, and Reservations.
- Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.
- Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while providing support to the team in terms of growth, development, and success planning.
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Full-time employees are eligible for full benefits, including Medical, Dental, and Vision, as well as a Retirement fund with a 2% match. We also offer Paid Time Off, Career Development opportunities, and a range of benefits that support your well-being and growth.
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Hollywood, California, United States Soho House & Co. Full timeAbout the RoleThe Assistant General Manager is a key member of the Soho House & Co. team, responsible for supporting all aspects of the business in conjunction with the property General Manager. This role oversees service standards, operational efficiency, member/guest experience, staff retention, and optimal profit.Main ResponsibilitiesStrategic business...
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