Bilingual Patient Care Coordinator

2 weeks ago


Buckeye, Arizona, United States Nationwide Vision Full time

Position Title: Patient Service Representative - Bilingual

Overview:

The Patient Service Representative plays a crucial role in ensuring smooth operations within the office. This position involves various clerical tasks including managing phone calls, welcoming patients and visitors, and organizing appointment schedules in a professional manner.

Key Responsibilities:

  1. Greet and assist all patients and visitors, whether in person or via phone.
  2. Maintain a courteous and professional phone demeanor, adhering to proper telephone etiquette.
  3. Address inquiries from patients, potential patients, and visitors with respect and professionalism.
  4. Ensure the reception area is tidy and well-organized.
  5. Register new patients and update existing patient records by gathering detailed personal and financial information.
  6. Facilitate patient flow by informing providers of patient arrivals, monitoring delays, and communicating effectively with both patients and clinical staff.
  7. Safeguard patient confidentiality by securing protected health information and ensuring proper log-off procedures for computer systems.

Supervisory Role:

This position does not involve supervisory responsibilities.

Additional Duties:

This job description is not intended to be exhaustive and may be subject to change at any time.

Qualifications:

Proficiency in telephone etiquette, customer service, basic computer applications (Word and Excel), time management, multitasking, and organizational skills are essential. A high school diploma or GED is required. Strong customer service skills and PC proficiency are necessary. Candidates must be able to stand, walk, or sit for extended periods.

Preferred Skills:

Bilingual candidates are preferred.

Work Environment:

This role is situated in a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

The physical demands of this position include regular communication, frequent standing and walking, and the ability to lift up to 20 pounds.

Position Type:

This is a full-time role with variable hours, including weekends.

Travel Requirements:

Minimal travel is expected for this position.

Reports to: Optical Manager

Classification: Full Time/Non-Exempt

Schedule: Variable, including weekend availability.



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