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Guest Services Representative

2 months ago


Rockford, Illinois, United States United Service Companies Full time

Position Overview:

The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves a variety of responsibilities aimed at maintaining high standards of service.

  • Welcoming Guests: Greet guests and visitors with a warm and professional attitude, ensuring they feel valued from the moment they arrive.
  • Communication: Handle incoming phone calls efficiently, providing assistance and information to callers in a courteous manner.
  • Data Management: Update and maintain guest information, manage requests for reservations, and offer recommendations as needed.
  • Inventory Control: Oversee room availability, manage guest accounts, and ensure the security of keys and cash.
  • Issue Resolution: Address guest concerns by communicating effectively with management and collaborating with various departments.
  • Skill Requirements: Proficiency in Microsoft Office, excellent interpersonal skills, and the ability to work collaboratively within a team environment.
  • Qualifications: A high school diploma or GED is required, with prior experience in a front desk role preferred.

About United Service Companies: We are dedicated to providing outstanding service and fostering a welcoming atmosphere for all guests. Our commitment to excellence is reflected in every interaction, and we strive to create memorable experiences for everyone who visits.