Guest Services Representative

4 days ago


Rockford, Illinois, United States Extended Stay Full time
Role Summary

We are seeking a highly skilled Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Assist guests with all inquiries and requests in a timely and professional manner.
  • Process reservations, registration, and departures in accordance with company guidelines.
  • Collect and maintain accurate guest information for potential sales leads.
  • Provide reasonable accommodations and respond to guest requests with diligence.
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply.



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