Director of Guest Services

3 days ago


Rockford, Illinois, United States Carpenter's Place Full time
Director of Guest Services

Carpenter's Place is seeking a dedicated and compassionate Director of Guest Services to oversee all operations, staff members, and adult homeless guests of our center. This individual will deliver services through a trauma-informed lens, ensuring the welfare and safety of all.

Key Responsibilities:
  • Oversee daily operations of the Day Center, including opening and closing procedures
  • Ensure positive interactions with volunteers and donors working with Day Center staff and guests
  • Recruit, interview, and orient new staff members
  • Supervise, train, and manage staff
  • Prepare and maintain records of all services and submit reports in a timely manner
  • Monitor and evaluate staff performance
  • Follow and implement shelter policies and procedures
  • Intervene and enforce consequences related to guest behavior
  • Oversee transitional housing programs and ensure they are fully occupied
  • Coordinate dayroom activities for guests and transitional housing participants
  • Ensure facility cleanliness and safety standards
  • Build relationships with community partners and stakeholders to share resource information with guests

Education and Experience: A Bachelor's degree and a minimum of 2 years' experience working in a similar setting with leadership responsibilities are required. Candidates without a degree may be considered with a minimum of 5 years' experience in a similar setting and leadership responsibilities. Mental health and substance abuse services experience is preferred.



  • Rockford, Illinois, United States Extended Stay Full time

    Role SummaryWe are seeking a highly skilled Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key ResponsibilitiesAssist guests with all inquiries and requests in a timely and...


  • Rockford, Illinois, United States Extended Stay Full time

    Extended Stay Guest Services RepresentativeWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Extended Stay. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.Key Responsibilities:Assist...


  • Rockford, Illinois, United States Extended Stay Full time

    **Key Responsibilities:**As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests as needed.Processing reservations,...


  • Rockford, Illinois, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding exceptional service by taking and...

  • Sales Director

    22 hours ago


    Rockford, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryThe Sales Manager is responsible for driving revenue growth and achieving assigned sales goals for the hotel. This involves effectively soliciting and securing new accounts, working closely with the Director of Sales to achieve revenue and market share goals, and managing sales efforts across various property types, including Leisure, SMERF,...


  • Rockford, Illinois, United States HCTHealthcare Full time

    Job OpportunityHCTHealthcare is seeking an experienced professional to serve as the Interim System Director, Laboratory Services for a hospital system in Illinois.Key Responsibilities:Lead laboratory services as an interim system director, ensuring seamless operations and high-quality patient care.Develop and implement strategies to improve laboratory...


  • Rockford, Illinois, United States Winnebago Comprehensive Healthcare System Full time

    Job Title: Medical Services DirectorWinnebago Comprehensive Healthcare System is seeking a highly skilled Medical Services Director to lead our healthcare operations. As a key member of our team, you will be responsible for coordinating all activities between the Community Health Representative Program, Transportation, and Emergency Medical Service personnel...


  • Rockford, Illinois, United States Jackson Therapy Full time

    Job Title: Rehabilitation Services DirectorAt Jackson Therapy Partners, we are seeking an experienced Rehabilitation Services Director to join our team. As a key member of our team, you will be responsible for coordinating rehabilitation services for patients at a skilled nursing facility.Key Responsibilities:Recruit and train staff to provide high-quality...


  • Rockford, Illinois, United States Jackson Therapy Full time

    Job Title: Rehabilitation Services DirectorAt Jackson Therapy Partners, we are seeking an experienced Rehabilitation Services Director to join our team. As a key member of our team, you will be responsible for coordinating rehabilitation services for patients at a skilled nursing facility.Key Responsibilities:Recruit and train staff to provide high-quality...

  • Food Service Director

    3 weeks ago


    Rockford, Illinois, United States Aramark Full time

    Job Title: Multi-Site Food Service DirectorAt Aramark, we are seeking a highly skilled and experienced Multi-Site Food Service Director to join our team. As a key member of our management team, you will be responsible for developing and executing dining solutions to meet customer needs and tastes.Key Responsibilities:Leadership: Lead, mentor, engage and...

  • Sales Director

    1 month ago


    Rockford, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryThe Sales Manager is responsible for driving revenue growth and achieving assigned sales goals for the hotel. This role involves effectively soliciting and securing new accounts, working closely with the Director of Sales to achieve revenue and market share objectives. The Sales Manager will be responsible for managing multiple tasks, developing...


  • Rockford, Illinois, United States Winnebago Comprehensive Healthcare System Full time

    Job Title: Medical Services DirectorWinnebago Comprehensive Healthcare System is seeking a highly skilled Medical Services Director to lead our healthcare operations. As a key member of our team, you will be responsible for coordinating all activities between the Community Health Representative Program, Transportation, and Emergency Medical Service personnel...


  • Rockford, Illinois, United States PCI Pharma Services Full time

    Job Title: Director, Global ProcurementPCI Pharma Services is seeking a highly skilled and experienced Director, Global Procurement to lead our packaging and direct materials procurement efforts. As a key member of our procurement leadership team, you will be responsible for developing and implementing strategic plans to drive cost savings, improve quality,...


  • Rockford, Illinois, United States Grote Auto - Rockford Full time

    Service Director Job DescriptionGrote Automotive, a leading automotive service provider in Rockford, IL, is seeking an exceptional individual to fill the role of Service Director. This position entails overseeing the operations of our Warranty and Reconditioning Department across our five locations in Indiana and Illinois.Key Responsibilities:Investigate...


  • Rockford, Illinois, United States Winnebago Comprehensive Healthcare System Full time

    Job Title: Medical Services DirectorJob Summary:The Medical Services Director will oversee the coordination of all activities between the Community Health Representative Program, Transportation, and Emergency Medical Service personnel and operations. This role requires strong leadership and management skills, with a focus on ensuring the effectiveness and...

  • Program Director

    13 hours ago


    Rockford, Illinois, United States Sevita Full time

    Mission-Driven Opportunity Sevita, a part of the Sevita family, is seeking a dedicated Program Director to lead our community-based services for individuals with intellectual and developmental disabilities. As a Program Director, you will be responsible for managing the day-to-day operations of one to four programs, including organization and implementation...


  • Rockford, Illinois, United States Aramark Full time

    Job DescriptionThe Reserve Food Service Director for the Illinois Dept of Corrections is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLead, mentor, engage and develop teams to...


  • Rockford, Illinois, United States Sole Hire LLC Full time

    About the RoleSole Hire LLC is proud to partner with a prestigious Higher Education Institution to find a highly skilled Director of Career Services. This individual will play a pivotal role in empowering students to achieve their career goals.Key ResponsibilitiesOversee the Career Services department, including staffing and mentoring personnel.Engage with...


  • Rockford, Illinois, United States Sole Hire LLC Full time

    About the RoleSole Hire LLC is proud to partner with a prestigious Higher Education Institution to find a highly skilled Director of Career Services. This individual will play a pivotal role in empowering students to achieve their career goals.Key Responsibilities:Oversee all department functions, including staffing and mentoring Career Services...


  • Rockford, Illinois, United States Aramark Full time

    Job DescriptionThe Reserve Food Service Director for the Illinois Dept of Corrections is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. This role oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLead, mentor, engage and develop teams...