Customer Service Representative
3 weeks ago
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), we're committed to providing exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in delivering top-notch service to our guests.
Key Responsibilities:- Deliver a warm and friendly greeting to each guest
- Present oil change options and additional services based on manufacturer recommendations
- Build trust and win repeat, loyal customers
- Evaluate customers' needs, working quickly and efficiently
- Provide hands-on assistance under the hood as needed
- Master products, services, and company knowledge
- Effective interpersonal and oral communication skills
- Enjoy interacting with people face-to-face
- Be friendly and ready to work as part of a customer-focused team
- Have an eagerness to learn and grow
- Be able to occasionally lift up to 50 pounds
- Have full mobility and the ability to work with your hands above your head
- Be able to stand for extended periods of time and climb stairs
- Competitive pay and flexible work schedule
- On-the-job training
- Paid biweekly
- Company-provided uniforms and tools
- We promote from within - a commitment we are passionate about
- No late evenings
- Paid time off and holidays*
- Medical, dental, vision, and 401(k) savings plans*
*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email hr@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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