Customer Service Representative

1 day ago


Rockford, Illinois, United States Rosecrance Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Rosecrance Inc. as a Part-time Receptionist. This role will be responsible for providing exceptional customer service, answering phone calls, and performing various administrative tasks.

Key Responsibilities:

  • Answer all incoming phone calls and direct to appropriate parties or take messages as required.
  • Greet all visitors and direct them appropriately.
  • Perform clerical duties as assigned.
  • Answer calls from the inquiry line and direct as assigned.
  • Participate in team meetings and activities.
  • Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
  • Deliver exceptional customer service consistently to every customer.
  • Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
  • Assume other related responsibilities as assigned by management.

Requirements:

  • High school diploma or GED
  • Reception experience or an equivalent combination of education, training, and experience
  • General clerical training or experience
  • Excellent oral communication skills

Work Schedule:

Part-time (20 hours) with a schedule of Monday and Friday 4:30p-8p, and every other Saturday and Sunday 8a-4:30p.

Work Location:

Rosecrance Harrison Campus - Rockford, IL

About Us:

Rosecrance Inc. has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ.

Health and Safety:

We prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance Inc. is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Partnerships:

Rosecrance Inc. proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).



  • Rockford, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionCircle K is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing prompt and courteous customer service, resolving customer issues, and ensuring a positive shopping experience.Key Responsibilities:Provide exceptional customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with internal departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Work collaboratively with other departments to resolve customer...


  • Rockford, Illinois, United States Circle K Full time

    Customer Service RepresentativeAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. Your duties will include:Key Responsibilities:Providing prompt and courteous customer service to ensure customer satisfactionRinging up all sales...


  • Rockford, Illinois, United States Macatawa Bank Full time

    {"Job Title": "Customer Service Representative I", "Job Category": "Branch Banking", "Requisition Number": "CUSTO001891", "Job Details": {"Description": "The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. This position requires expertise in customer service and knowledge of...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for resolving customer disputes, interviewing customers, and providing exceptional service to our clients.Key Responsibilities:Work with other departments to...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders...


  • Rockford, Illinois, United States Rockford Ball Screw Company Full time

    Job Title: Customer Service RepresentativeAt Rockford Ball Screw Company, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service and support to our clients, responding to inquiries, resolving issues,...


  • Rockford, Illinois, United States Foresight Financial Group Full time

    Job Title: Customer Service RepresentativeAt Foresight Financial Group, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide prompt and professional...


  • Rockford, Illinois, United States Macatawa Bank Full time

    {"Job Title": "Customer Service Representative I", "Job Category": "Branch Banking", "Requisition Number": "CUSTO001891", "Job Details": {"Description": "We are seeking a skilled Customer Service Representative to join our team at Macatawa Bank. As a key member of our branch banking team, you will be responsible for processing transactions and providing...


  • Rockford, Illinois, United States Waste Connections Full time

    Customer Service Representative Opportunity at WasteConnectionsAbout the Role:We are seeking a skilled Customer Service Representative to join our team in Rockford, IL. As a key member of our customer service team, you will work directly with the Customer Service Supervisor to field calls from customers and work to resolve problems they raise concerning...


  • Rockford, Illinois, United States Midland States Bank Full time

    Customer Service Role at Midland States BankWe are seeking a skilled Customer Service Representative to join our team at Midland States Bank. As a Customer Service Representative, you will be responsible for providing exceptional customer service via the telephone, ensuring customers receive excellent service by answering questions, resolving problems, and...


  • Rockford, Illinois, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-paced company that is passionate about delivering exceptional customer experiences. As a customer service representative, you will play a vital role in ensuring that our customers receive the best possible service.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our...


  • Rockford, Illinois, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Provide exceptional customer service through phone, email, and...


  • Rockford, Illinois, United States Rockford Area Habitat for Humanity Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Rockford Area Habitat for Humanity ReStore. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions accurately, and maintaining a positive and professional...


  • Rockford, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul products and...


  • Rockford, Illinois, United States SP+ Full time

    Job OverviewAt SP+, we're driven by our promise to make every moment matter for a world on the go. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our facilities.Key ResponsibilitiesProvide top-notch customer service, addressing inquiries and resolving issues...


  • Rockford, Illinois, United States Macatawa Bank Full time

    Job SummaryThe Customer Service Representative is a key role at Macatawa Bank, responsible for delivering exceptional customer experiences and processing transactions with accuracy and efficiency.Key ResponsibilitiesProcess customer transactions and respond to inquiries in a timely and professional manner.Direct customers to Relationship Managers as...