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Customer Service Representative

1 month ago

Rockford, Illinois, United States Rosecrance Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Rosecrance Inc. as a Part-time Receptionist. This role will be responsible for providing exceptional customer service, answering phone calls, and performing various administrative tasks.

Key Responsibilities:

  • Answer all incoming phone calls and direct to appropriate parties or take messages as required.
  • Greet all visitors and direct them appropriately.
  • Perform clerical duties as assigned.
  • Answer calls from the inquiry line and direct as assigned.
  • Participate in team meetings and activities.
  • Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
  • Deliver exceptional customer service consistently to every customer.
  • Serve as a role model for other staff, clients, and customers and demonstrate positive guest relations in representing Rosecrance.
  • Assume other related responsibilities as assigned by management.

Requirements:

  • High school diploma or GED
  • Reception experience or an equivalent combination of education, training, and experience
  • General clerical training or experience
  • Excellent oral communication skills

Work Schedule:

Part-time (20 hours) with a schedule of Monday and Friday 4:30p-8p, and every other Saturday and Sunday 8a-4:30p.

Work Location:

Rosecrance Harrison Campus - Rockford, IL

About Us:

Rosecrance Inc. has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ.

Health and Safety:

We prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance Inc. is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Partnerships:

Rosecrance Inc. proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).