Guest Services Director

3 weeks ago


Rockford, Illinois, United States Carpenter's Place Full time

Carpenter's Place is seeking a dedicated and compassionate Director of Guest Services who can deliver services through a trauma-informed lens. This individual will oversee all operations, staff members, and adult homeless guests of our center.

Key Responsibilities
  • Oversee the daily operations of the Day Center, ensuring the welfare and safety of all.
  • Ensure positive interactions with volunteers and donors working with Day Center staff and guests.
  • Recruit, interview, and orient applicants and new staff.
  • Supervise, train, and manage staff.
  • Prepare, manage, and maintain records of all services and submit reports in a timely manner.
  • Monitor and evaluate staff performance.
  • Follow and implement shelter policies and procedures.
  • Intervene and enforce consequences related to guest behavior.
  • Oversee the process to ensure transitional housing programs are fully occupied.
  • Oversee and coordinate dayroom activities for guests and transitional housing participants.
  • Ensure and maintain facility cleanliness and safety standards.
  • Build relationships with community partners and stakeholders to share resource information with guests.

Education and Experience: A Bachelor's degree and a minimum of 2 years' experience working in a similar setting with leadership responsibilities are required. Candidates without a degree may be considered with a minimum of 5 years' experience in a similar setting and leadership responsibilities. Mental health and substance abuse services experience is preferred. Excellent verbal, written communication, and computer skills are required.



  • Rockford, Illinois, United States Carpenter's Place Full time

    Director of Guest ServicesCarpenter's Place is seeking a dedicated and compassionate Director of Guest Services to oversee all operations, staff members, and adult homeless guests of our center. This individual will deliver services through a trauma-informed lens, ensuring the welfare and safety of all.Key Responsibilities:Oversee daily operations of the Day...


  • Rockford, Illinois, United States Extended Stay Full time

    **Key Responsibilities:**As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. This includes:Assisting guests at all times and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests as needed.Processing reservations,...


  • Rockford, Illinois, United States Wingstop Restaurants Full time

    Deliver World Class Service at WingstopAs a Guest Service Team Member at Wingstop, you will be the face and voice of our brand, providing authentic, positive, and genuine experiences for our guests. Your responsibilities will include:Greeting guests and answering phone calls in a friendly and welcoming mannerProviding exceptional service by taking and...

  • Sales Director

    4 weeks ago


    Rockford, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryThe Sales Manager is responsible for driving revenue growth and achieving assigned sales goals for the hotel. This involves effectively soliciting and securing new accounts, working closely with the Director of Sales to achieve revenue and market share goals, and managing sales efforts across various property types, including Leisure, SMERF,...


  • Rockford, Illinois, United States Grote Auto - Rockford Full time

    About Grote Auto - RockfordWe are a busy car dealership looking for a skilled Automotive Service Director to join our team. If you are a problem-solving individual with experience in automotive technology and service work, this could be the opportunity for you.The ideal candidate will have great customer service skills and the ability to work in a fast-paced...


  • Rockford, Illinois, United States Sole Hire LLC Full time

    Sole Hire LLC is proud to partner with a prestigious Higher Education Institution to find a talented Director of Career Services. This individual will play a pivotal role in guiding students to success, aligning with the institution's mission to develop quality entry-level professionals for their communities.About the Position:We are seeking a dynamic and...


  • Rockford, Illinois, United States PCI Pharma Services Full time

    Director of Global Demand PlanningPCI Pharma Services is seeking a highly skilled Director of Global Demand Planning to lead our demand planning processes globally. The ideal candidate will possess a strong background in demand planning and forecasting, with extensive experience utilizing ERP and Advanced Planning Systems (APS).Key Responsibilities:Develop...

  • Program Director

    4 weeks ago


    Rockford, Illinois, United States Sevita Full time

    Mission-Driven Opportunity Sevita, a part of the Sevita family, is seeking a dedicated Program Director to lead our community-based services for individuals with intellectual and developmental disabilities. As a Program Director, you will be responsible for managing the day-to-day operations of one to four programs, including organization and implementation...

  • To Go Specialist

    4 weeks ago


    Rockford, Illinois, United States Red Lobster Full time

    **Job Summary**As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional takeout experiences to our guests. Your primary goal is to provide personalized service, suggesting food and drink options that meet their preferences. You will take accurate orders, assemble prepared food and drink orders, and ensure timely delivery to...

  • Food Service Director

    3 weeks ago


    Rockford, Illinois, United States Aramark Full time

    Job DescriptionThe Reserve Food Service Director for Aramark is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.Key ResponsibilitiesLead, mentor, engage and develop teams to maximize their contributions,...


  • Rockford, Illinois, United States Old Chicago Pizza and Taproom Full time

    Job OverviewOld Chicago Pizza and Taproom is seeking a highly skilled and enthusiastic Host/Hostess to join our front of house team. As a Host/Hostess, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience.Key Responsibilities:Guide guests safely and professionally to their tables while engaging in warm...


  • Rockford, Illinois, United States Grote Auto - Rockford Full time

    Service Director Job DescriptionGrote Automotive, a leading automotive company in Rockford, IL, is seeking a highly skilled Service Director to oversee the operations of our Warranty and Reconditioning Department. This role entails managing the day-to-day activities of our five locations in Indiana and Illinois, ensuring seamless operations and exceptional...


  • Rockford, Illinois, United States Sole Hire LLC Full time

    About the Position:We are seeking a dynamic and results-driven Career Services Director to play a pivotal role in guiding our students to success. This individual will support students throughout their academic journey, aligning with our mission to develop quality entry-level professionals for our communities.Key Attributes We Seek:Unparalleled Work Ethic: A...


  • Rockford, Illinois, United States PCI Pharma Services Full time

    At PCI Pharma Services, we are seeking a highly skilled Director of Demand Planning to lead our global demand planning processes. This strategic role will involve developing and maintaining demand planning models, incorporating data from Business Development, Sales, Customer Forecasts, and Finance to create accurate and timely forecasts supporting...


  • Rockford, Illinois, United States Oregon Healthcare Pharmacy Services, Ibc. Full time

    Job OverviewOregon Healthcare Pharmacy Services, Inc. is seeking a highly skilled and experienced Pharmacy Operations Director to lead and oversee the daily operations of our pharmacy. As a key member of our team, you will be responsible for managing a team of pharmacists and technicians, ensuring compliance with regulatory requirements, and implementing...


  • Rockford, Illinois, United States PCI Pharma Services Full time

    Job SummaryWe are seeking a highly skilled Director of Demand Planning to join our team at PCI Pharma Services. As a key member of our organization, you will be responsible for developing and maintaining demand planning models, incorporating data from Business Development, Sales, Customer Forecasts, and Finance to create accurate and timely forecasts...


  • Rockford, Illinois, United States CE&I Services LLC Full time

    Job Title: Senior Finance DirectorCE&I Services LLC is seeking a Senior Finance Director to lead the financial strategy and operations of our Infrastructure Midwest Region. As a key member of our leadership team, you will be responsible for directing and overseeing financial strategies and activities, preparing financial reports, and serving as a finance...


  • Rockford, Illinois, United States Sevita Full time

    Company Overview: Sevita is a mission-driven organization providing community-based services for individuals with intellectual and developmental disabilities. Our goal is to empower each individual to live well and pursue a fulfilling career.Estimated Salary: $60,000 - $80,000 per year.Job Description: As a Program Director for IDD Services, you will be...


  • Rockford, Illinois, United States Lifescape Community Services Full time

    Job Title: Community Services Caseworker - Home Delivered Meals SpecialistJob Summary:We are seeking a skilled Community Services Caseworker to join our team at Lifescape Community Services. As a Home Delivered Meals Specialist, you will be responsible for processing home delivered meal intakes, assessments, and re-assessments in a timely and accurate...


  • Rockford, Illinois, United States Galapagos Rockford Charter School Full time

    We are seeking an experienced Program Development Director to join our team at Galapagos Rockford Charter School. This is a year-round position that requires travel between our two campuses, occasional out-of-state, and possibly out-of-country travel. The hours for this position will not be typical school hours and will require a later start and end time,...