Field Warranty Service Consultant

3 days ago


Morrisville, North Carolina, United States Lenovo Full time

About Lenovo

We are a global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, we have built on our success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices, infrastructure, software, solutions, and services.

We are committed to delivering Smarter Technology for All, and our continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

About the Role

We are looking for a Field Warranty Service Consultant to join our Solutions and Services Group (SSG). The successful candidate will be responsible for driving service performance, warranty costs, and customer satisfaction for new/existing partners along with customers enrolled in the warranty programs in your territory within North America.

Key Responsibilities

  • Engage with all service delivery teams to resolve any kind of issue the partners or customer may encounter.
  • Achieve the required field service targets which include first-time fix, parts per machine, claims volume, and revenue.
  • Promote the parts sales and services offerings through your territory's partner network.
  • Develop and align the partner's network within your territory according to the current Lenovo service model strategy.

Requirements

  • 5+ years of experience in similar roles with knowledge of various vendor's warranty programs.

What We Offer

  • A competitive salary range of $90,000 - $100,000.
  • Bonuses and/or commissions.
  • A range of benefits, including those listed on our website.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.



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