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Senior Field Service Representative

2 months ago

Morrisville, North Carolina, United States Eaton Full time
About the Role

Eaton's Engineering Service & Systems Division is seeking a highly skilled Senior Field Service Representative to join our team. As a key member of our field service team, you will be responsible for providing expert technical support to our customers across the power system lifecycle.

Key Responsibilities
  • Support customers with startup, commissioning, maintenance, testing, troubleshooting, upgrades, and emergency services
  • Manage small projects independently and lead field service teams on larger projects
  • Generate timely and accurate service reports on work, product performance, and warranties
  • Provide recommendations for improved electrical systems
  • Cultivate strong relationships with customers, team members, and partners
  • Mentor less experienced technicians
  • Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
Requirements
  • High school diploma or higher with a minimum of 3 years of experience evaluating and servicing electrical distribution or control systems
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
  • Must be able to work in the US without corporate sponsorship
  • Must possess a valid driver's license
  • Must be eligible to drive an Eaton fleet vehicle
Preferred Qualifications
  • Associate degree or higher from an accredited institution
  • Bachelor's degree in Engineering from an accredited institution
  • Electrical or General Contractor's License
  • Professional Engineering License
  • Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
  • NICET/NETA certification
What We Offer
  • Guaranteed 40-hour base pay, eligible for overtime and travel premiums
  • Career growth, mentorship, and safety training
  • Company vehicle, toolkit, and phone
  • Tuition assistance for ongoing learning
  • Leads program with bonus pay
  • Opportunities across 32 service branches
About Eaton

Eaton is a global leader in power management and is committed to ensuring equal employment opportunities for all job applicants and employees. We are an equal opportunity employer and welcome applications from diverse candidates.