Luxury Client Advisor

4 days ago

New York, New York, United States Tourneau|Bucherer Full time
Job Title: Luxury Client Advisor

About the Role:

The Luxury Client Advisor is a key member of our team, responsible for delivering an exceptional client experience and meeting or exceeding sales objectives within our luxury boutique. This role requires a passion for building long-term relationships with clients, a deep understanding of our brand's unique heritage, and a commitment to providing outstanding service.

Key Responsibilities:

  • Client Experience:
    • Create a positive, inviting, and elevated environment for discerning clients.
    • Be enthusiastic and knowledgeable about our brand's unique heritage, product range, and attributes.
    • Greet clients, listen to their needs, and ask discovery questions.
    • Educate and inform clients based on their needs, building trust and developing long-term relationships.
  • Sales and Service:
    • Implement brand strategies and guidelines.
    • Ensure visual presentation of products is consistent with our luxury image.
    • Closely process sales, including payment, warranty information, and gift-wrapping.
    • Follow up with clients on purchases.
  • Relationship Building:
    • Utilize our CRM system to build ongoing relationships with clients.
    • Handle client issues with outstanding diplomatic skills, creating a positive experience.
  • Performance Metrics:
    • Meet or exceed sales objectives for the month, quarter, and year.
    • Clearly understand daily sales objectives and how they relate to weekly and monthly targets.
    • Focus on developing long-term relationships with clients, using the CRM system to follow up and engage with clients.

Requirements:

  • 3+ years of retail experience, preferably in the luxury market.
  • Prior watch experience is helpful but not required.
  • Excellent communication, interpersonal, and customer relation skills.
  • Sales-driven and results-oriented.
  • Team player with a willingness to work collaboratively.
  • Adaptable with an attitude of continuous learning.
  • A Bachelor's degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international client base.

What We Offer:

A competitive hourly rate of $20.00-$25.00, plus commission, and the opportunity to work with a prestigious luxury brand like Tourneau|Bucherer.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from diverse candidates. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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