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Luxury Client Consultant

2 months ago

New York, New York, United States Etro Fashion USA Full time
Position Overview

The Luxury Client Consultant at Etro Fashion USA embodies the brand's ethos and plays a pivotal role in enhancing the store's sales performance. This position requires a dedicated sales professional with expertise in the luxury goods sector, committed to promoting the corporate image while ensuring exceptional customer satisfaction and loyalty.

Key Responsibilities

Sales Performance: Achieve and exceed monthly sales targets as set by management.

Product Expertise: Demonstrate, recommend, and style the available products; promote personalized shopping experiences and provide styling advice.

Client Relationship Management: Foster customer loyalty by gathering client information and maintaining a comprehensive database, thereby building a valuable clientele of high-profile, international customers.

Client Follow-Up: Engage with clients through various communication methods, including calls, letters, and special announcements.

Client Book Maintenance: Keep detailed records of sales, client preferences, and significant life events (e.g., birthdays).

Complaint Resolution: Address and resolve customer complaints with managerial support when necessary.

Team Collaboration: Participate in departmental and store meetings, as well as product presentations.

Inventory Management: Ensure effective management of assigned products and back stock.

Business Objectives: Collaborate with colleagues to meet business goals.

Market Awareness: Stay informed about fashion trends and monitor competitor activities.

Qualifications

Professional Interaction: Ability to engage professionally with management, colleagues, and clients.

Organizational Skills: Strong organizational, multitasking, and prioritization abilities.

Flexibility: Willingness to adapt to varying schedules and working hours.