Guest Services Associate for Assisted Living

2 weeks ago


West Springfield, Massachusetts, United States Prosper Life Care Full time


Are you interested in becoming part of a dedicated team that strives to support seniors in their journey? Prosper Life Care is seeking a reliable Front Desk Coordinator to handle a range of administrative tasks in the reception area of our Assisted Living Residence.

This role reports directly to the Business Director.
Our Commitment to Care:

At Prosper Life Care, our mission is to foster an environment where individuals can thrive and flourish, prioritizing care above all.

We emphasize care that enriches the lives of both our residents and the staff entrusted with their well-being.


Key Responsibilities:

  • Maintain a professional demeanor that reflects positively on Prosper to residents and visitors.
  • Manage the facility's telephone system, copier, scanner, fax, and postage equipment.
  • Adhere to the checklist for opening and closing the facility, ensuring proper procedures are followed.
  • Coordinate the Emergency Call System in collaboration with the Wellness Department.
  • Assist with resident transportation arrangements for medical appointments alongside nursing staff.
  • Perform various clerical tasks, including typing, filing, faxing, and copying.
  • Maintain Excel spreadsheets for different projects.
  • Sort and distribute incoming mail efficiently.
  • Enforce visitation policies and procedures, with a primary focus on resident safety.
  • Carry out other related duties as assigned.

Qualifications:

To be considered for the Front Desk Coordinator position, candidates should possess:

  • Experience with Microsoft Office Suite (including Outlook, Excel, etc.) is preferred.
  • Valid proof of full COVID-19 vaccination, unless an exemption is approved.


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