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Mortgage Consultant, AACU Branch Services

2 months ago

New York, New York, United States American Airlines Full time

Introduction

Are you prepared to discover a realm of opportunities, both professionally and personally? Become a part of our American Airlines family, where you will have the chance to travel globally, enhance your skills, and evolve into your best self. As you begin this new chapter, you will face challenges with adaptability and poise, acquiring new competencies and advancing your career while enjoying life to the fullest. Embrace the chance to enrich both your personal and professional life.

Why You Will Appreciate This Role

This position is within the American Airlines Credit Union at a prominent airport location. The primary responsibility involves cultivating long-term member relationships by aligning member requirements with American Airlines Credit Union's offerings, services, and lending solutions.

Your Responsibilities

+ Process new loan applications, which entails interviewing members, evaluating credit reports and documentation, and recommending the most suitable products to fulfill member needs.

+ Utilize lending authority to appropriately manage all loan requests, including consumer loans.

+ Foster and enhance the positive reputation of the Credit Union.

+ Represent the Credit Union at special events or public engagements.

+ Collaborate with branch and department managers to identify and maximize cross-selling opportunities.

+ Investigate member inquiries and provide timely solutions as necessary.

+ Maintain a comprehensive understanding of all branch functions to ensure adequate support and coverage at all times.

+ Implement and uphold internal controls and security protocols in accordance with Credit Union policies and regulatory requirements.

+ Promote a culture that emphasizes teamwork, service excellence, and relationship building.

+ Assume the responsibilities of a Member Services Representative as required.

+ Provide Notary Services as needed.

+ Offer coverage during management absences.

+ May require working a rotating Saturday schedule based on job location.

+ Perform additional duties as assigned.

+ The selected candidate will be accountable for ensuring the security and confidentiality of all account-related information as part of their responsibilities and for adhering to all applicable laws and regulations, including the Bank Secrecy Act.

Minimum Qualifications for Success

+ High School diploma or GED equivalent.

+ Must be able to work in-person at the assigned branch.

+ Strong background in a financial institution with relevant consumer loan processing or underwriting experience within the past year.

+ Job level will be determined based on the candidate's skills, qualifications, and experience.

Preferred Qualifications

+ Bachelor's Degree in Business, Finance, or a related field, or equivalent financial services experience that equips the candidate with the necessary skills and knowledge to effectively perform essential job functions.

+ Experience in a lending and sales-oriented environment.

Skills and Certifications

+ Proficient in Microsoft Office applications (e.g., Word, Excel, Access, PowerPoint) through work experience or education.

+ Must pass FAA criminal background checks for unescorted access to airport security areas, if applicable.

+ Excellent member service skills.

+ Ability to thrive in a sales-driven environment with a focus on cross-selling Credit Union products and services.

+ Capable of performing in a fast-paced setting, managing multiple tasks, and functioning as a vital team member.

+ Professional interaction with all employees and members.

+ Proficiency in English is required; Spanish language skills are a plus.

+ Ability to work independently with minimal supervision.

+ Competence in basic math calculations and data analysis.

+ Self-motivated with strong organizational skills and attention to detail.

+ Effective prioritization of tasks and meeting deadlines.

+ Ability to sit and/or stand for extended periods.

+ Flexibility to work varying schedules, including evenings and weekends.

+ Willingness to travel overnight.

+ Consistent performance and attendance.

+ Ability to pass American Airlines and Credit Union pre-hire compliance checks.

What You Will Gain

Enjoy the benefits that American Airlines offers:

+ Travel Perks: Ready to explore the globe? You, your family, and friends can access 365 destinations through more than 6,800 daily flights across our extensive network.

+ Health Benefits: From day one, you will have access to health, dental, prescription, and vision benefits to support your well-being. Additionally, we offer virtual doctor visits, flexible spending accounts, and more.

+ Wellness Programs: We aim for you to be your best self; our wellness initiatives provide the tools, resources, and support you need.

+ 401(k) Program: Available upon hire, with employer contributions after one year, depending on the workgroup.

+ Additional Benefits: Other valuable benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Embrace Your Authentic Self at American

From our team members to our customers, inclusion and diversity are the cornerstones of the vibrant workforce at American Airlines. Our numerous Employee Business Resource Groups connect team members with customers, suppliers, communities, and shareholders, helping everyone reach their full potential and fostering an inclusive work environment that meets the diverse needs of our world.

Are you ready to experience immense pride and satisfaction as you contribute to the smooth operation of the largest airline globally while caring for people on their journeys? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuous policy of nondiscrimination in employment, providing equal opportunity and access for all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran, in all aspects of the employment process and in compliance with applicable laws and regulations.