Sales Systems Analyst

4 hours ago

New York, New York, United States Guild Mortgage Full time
Job Summary

The Sales Systems Analyst plays a critical role in the Retail Sales Division at Guild Mortgage Company. This position is responsible for providing system support, user administration, and configuration of various sales systems, including the Point of Sale, Loan Officer LOS experience, and additional sales systems.

Key Responsibilities
  • Develop configuration settings for custom workflow and reporting on sales systems.
  • Work the Retail Escalations desk ticket queue and ensure proper SLAs on ticket resolution.
  • Test reported defects to validate and confirm system issues and provide feedback to Business Analysts.
  • Troubleshoot user interface issues and resolve as appropriate.
  • Provide new enhancements for the sales systems to Business Analysts and Business Process Consultants.
  • Escalate system outage and bugs to sales training and communication teams.
  • Provide feedback to Sales Training team on potential training opportunities.
  • Collect user suggestions through Retail Suggestions desk ticket queue.
  • Validate information captured in sales system and process improvement.
  • Implement effective user acceptance testing strategies.
Requirements
  • Bachelor's degree or equivalent in computer, business, or related field, along with a minimum of three years' experience in related role(s).
  • At least 3 years of experience in mortgage industry, preferably with origination, with knowledge of loan qualifying criteria and calculations, AUS, fee quoting processes, and compliance requirements.
  • Knowledge of software testing procedures, user scenarios, and bug reporting/validation.
  • Good understanding of technical equipment and software packages.
  • Experience with usability and/or training on human computer interactions and workflow best practices, preferred.
  • Independent, self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
  • Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
  • Excellent verbal and communication skills required.
  • Passionate about delivering excellence in customer service within a team environment and work well with geographically dispersed teams.
  • Ethical, with a commitment to company values.
Working Conditions
  • Intermittent to low supervision required, depending on experience.
  • Apply sound judgment in execution of core job responsibilities.
  • Travel: 0%.

Guild Mortgage Company offers a pleasant work environment, competitive compensation, and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match.

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