Mortgage Operations Director

3 weeks ago


New York, New York, United States Tomo Full time

We're expanding our mortgage operations team at Tomo, and we're looking for a skilled leader to drive our success as a Mortgage Processing Manager.

In this role, you'll oversee a dynamic team of Mortgage Loan Processors, ensuring accuracy and compliance in loan applications while fostering a customer-centric culture.

We're seeking a strategic thinker with a strong background in mortgage processing, adept at managing teams, optimizing workflows, and enhancing customer satisfaction.

Key Responsibilities:

  • Lead and mentor a team of Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.
  • Oversee all processing, pre-underwriting, and pre-closing tasks, ensuring adherence to guidelines and maintaining high standards of accuracy and compliance.
  • Utilize Tomo's tools for effective communication and pipeline management.
  • Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.
  • Monitor and review pipeline performance to meet service level agreements and ensure quality submissions to Underwriting.

Requirements:

  • Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.
  • Strong attention to detail and commitment to maintaining high quality standards.
  • Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.
  • Bachelor's Degree.
  • ~5+ years of experience in mortgage loan processing, specifically with purchase transactions.
  • ~2+ years of experience of managing a mortgage loan processing team.
  • ~ Ability to obtain and maintain NMLS registration.
  • ~ Experience with Byte Pro software.

Location:

This role is based in our office Monday-Wednesday, with remote flexibility on Thursdays and Fridays.

Leadership & Team Management:

Lead and mentor a team of Mortgage Loan Processors, serving as a point of escalation for complex issues and ensuring high performance and professional growth within the team.

Oversee all processing, pre-underwriting, and pre-closing tasks, ensuring adherence to guidelines and maintaining high standards of accuracy and compliance.

Customer Relationship Management:

Utilize Tomo's tools for effective communication and pipeline management.

Process Improvement:

Identify and implement process improvements to enhance efficiency and effectiveness within the mortgage processing team.

Quality Assurance:

Monitor and review pipeline performance to meet service level agreements and ensure quality submissions to Underwriting.

Mortgage Expertise:

Deep understanding of the mortgage lending process and experience in managing mortgage loan processing teams.

Strong attention to detail and commitment to maintaining high quality standards.

Proficiency in leveraging technology to improve processes and drive innovation, with a forward-thinking approach to envisioning and implementing future enhancements in the mortgage industry.



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