Field Assurance Technician
2 weeks ago
Position Overview:
The Field Assurance Technician plays a crucial role in managing daily functions within the Field Assurance Lab, focusing on complaint resolution. Key responsibilities include overseeing the logistics of complaint sample handling, ensuring prompt image evaluations related to complaints, and adhering to biosafety and laboratory best practices.
Core Responsibilities:
- Documenting all complaint samples received for thorough evaluation.
- Facilitating requests for sample return kits, ensuring accurate tracking and timely communication with stakeholders.
- Coordinating the shipping of sample return kits, maintaining inventory, and ordering necessary supplies from approved vendors.
- Managing image and video review requests, utilizing TrackWise for efficient processing and maintaining a comprehensive review tracker.
- Upholding good documentation practices (GDP) while recording analysis results.
- Escalating any unforeseen issues to the Supervisor or Manager.
- Maintaining compliance with good laboratory practices (GLP) and biosafety protocols.
- Ensuring a tidy and organized work environment.
- Building and sustaining professional relationships with both internal and external stakeholders.
- Handling the storage and disposal of complaint samples according to established procedures.
- Contributing to the continuous enhancement of laboratory processes.
- Understanding and adhering to relevant procedures and regulatory standards.
Required Qualifications:
- Strong written and verbal communication abilities.
- Meticulous attention to detail.
- Capability to work autonomously as well as collaboratively in cross-functional teams.
- Basic problem-solving and troubleshooting skills.
- Proof of Hepatitis B vaccination series or willingness to undergo vaccination.
- Proficiency in Microsoft Office Suite.
- Physical capability to lift weights up to 50 lbs.
Preferred Qualifications:
- Familiarity with the FedEx shipping system for accurate shipping operations.
- Previous experience in a warehouse setting.
- Background in the medical industry (GMP) or laboratory experience is advantageous.
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