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Field Assurance Technician

2 months ago

Tempe, Arizona, United States TechDigital Full time

Position Overview:
The Field Assurance Technician plays a critical role in managing daily functions within the Field Assurance Lab, specifically focusing on complaint management. Key responsibilities include overseeing the logistics of complaint sample handling, ensuring prompt image reviews related to complaints, and adhering to biosafety and laboratory standards.

Core Responsibilities:

1. Document and track all complaint samples received in the Field Assurance Lab for thorough evaluation.
2. Facilitate daily requests for sample return kits, ensuring accurate shipping both domestically and internationally while maintaining detailed tracking records.
3. Guarantee timely and precise shipping of sample return kits, while managing inventory and ordering supplies from approved vendors.
4. Oversee the processing of image and video review requests, utilizing TrackWise for efficient management and follow-up on pending requests.
5. Uphold excellent documentation practices when recording preliminary and sample analysis results.
6. Report any unexpected issues to the Supervisor or Manager promptly.
7. Maintain compliance with good laboratory practices (GLP) and biosafety standards.
8. Ensure a clean and organized work environment.
9. Foster professional relationships with both internal and external stakeholders.
10. Manage the storage and disposal of complaint samples in accordance with established protocols.
11. Contribute to the continuous improvement of laboratory processes.
12. Understand and adhere to all relevant procedures and regulatory requirements.

Essential Qualifications:
- Strong written and verbal communication skills.
- Detail-oriented with a focus on accuracy.
- Ability to work independently as well as collaboratively within cross-functional teams.
- Basic problem-solving and troubleshooting capabilities.
- Proof of Hepatitis B vaccination series or willingness to undergo vaccination, or sign a waiver.
- Proficiency in Microsoft Office Suite.
- Capability to lift a minimum of 50 lbs.

Preferred Qualifications:
- Familiarity with the FedEx shipping system for accurate shipping transactions.
- Previous experience in a warehouse setting.
- Background in the medical industry (GMP) or laboratory experience is advantageous.