Customer Service Representative

4 days ago


Spring Texas, United States SP Plus Corporation Full time
About the Role

We are seeking a highly skilled and customer-focused Parking Experience Specialist to join our team at SP Plus Corporation. As a key member of our customer service team, you will be responsible for ensuring a seamless parking experience for our customers and facilitating the efficient flow of traffic through our facilities.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive experience for all customers
  • Assist customers in making payments to automated revenue control equipment
  • Monitor parkers in pay-in lanes and ensure accurate transactions
  • Conduct garage and facility audits as required by management
  • Count and manage revenue, make change, and quote rates for parking services
  • Provide directions to city locations and assist customers with navigation
  • Resolve customer complaints independently or with the aid of a supervisor
  • Maintain a clean and safe environment, including picking up trash and maintaining facility cleanliness
  • Present a professional image at all times, including wearing a uniform and maintaining a neat appearance
Requirements
  • High School Diploma or equivalent combination of experience and education
  • Experience with automated parking access control hardware and software or a high aptitude for technology
  • Availability to work flexible schedules, including evenings, weekends, and holidays
  • Valid state-issued driver's license, with a current address and acceptable driving record (if required)
What We Offer

As a Parking Experience Specialist at SP Plus Corporation, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring a seamless parking experience for our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About SP Plus Corporation

SP Plus Corporation is a leading provider of parking and transportation solutions, driven by our commitment to making every moment matter for a world on the go. We are dedicated to delivering exceptional customer service and creating a positive experience for our customers, employees, and partners.



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