Service Operations Manager

2 weeks ago


Austin, Texas, United States Hi Tech Automotive Group Full time
Position Overview

Salary: $200,000 + DOE

Hi Tech Automotive Group is seeking a Service Operations Manager to lead a high-performing service department. This role is essential in ensuring the delivery of exceptional service and maintaining our reputation as a premier automotive center.

Benefits Offered:

  • Paid Holidays
  • Paid Vacation
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance and AD&D
  • 401(k) with Company Match
  • Wellness Program
  • Employee Assistance Program
  • Vehicle Purchase and Repair Perks
Key Responsibilities

The Service Operations Manager will oversee the service department, which includes Service Advisors, Technicians, Valets, Service Cashiers, Loaner staff, and Warranty Administrators. Responsibilities include:

  • Setting and striving to meet departmental goals and objectives.
  • Recruiting, training, and mentoring service department personnel.
  • Ensuring a modern luxury customer experience.
  • Maintaining necessary reporting systems for management and factory requirements.
  • Participating in management meetings and conducting monthly technician meetings.
  • Reporting directly to the Fixed Operations Director.
  • Monitoring departmental performance through reports and tracking systems.
  • Managing customer appointments and workflow efficiently.
  • Reviewing warranty processes and customer experience metrics.
  • Fostering teamwork and collaboration within the department and across the organization.
  • Developing marketing strategies to promote new and repeat business.
  • Ensuring a safe working environment.
  • Overseeing the loaner fleet and associated staff.
  • Maintaining a professional appearance and demeanor.
  • Conducting performance reviews for service advisors and technicians.
  • Completing additional tasks as assigned.
Qualifications

Required Skills and Experience:

  • Proficient knowledge of automotive products, repairs, and documentation.
  • Mechanical and auto parts expertise.
  • Previous management experience is essential.
  • Ability to interpret safety rules, operating instructions, and procedure manuals.
  • Strong communication skills and reliability.
  • Proficient in Microsoft Excel and Word.
Equal Employment Opportunity

Hi Tech Automotive Group is committed to providing equal employment opportunities to all qualified applicants and employees, regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status. We encourage individuals with disabilities to apply.



  • Austin, Texas, United States Tex-Star Service Full time

    About the RoleWe are seeking a highly skilled and experienced Plant Supervisor to join our team at Tex-Star Service. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our project teams and ensuring the successful execution of our projects.Key ResponsibilitiesProject Management: Assist in the...


  • Austin, Texas, United States Hyster-Yale Material Handling, Inc. Full time

    Job Title: Service Operations Manager (Bilingual)Job Family: Technical SupportJob Overview: Hyster-Yale Material Handling, Inc. (HYG), a leading manufacturer of industrial lift trucks, presents an exceptional opportunity for a skilled Service Operations Manager, overseeing Regional Territories across the United States and South America. HYG specializes in...


  • Austin, Texas, United States Tex-Star Service Full time

    About the RoleWe are seeking a highly skilled and experienced Plant Supervisor to join our team at Tex-Star Service. As a key member of our operations team, you will be responsible for providing direct supervision and coordination for a Plant project team.Key ResponsibilitiesAssist in the development and execution of projects and plans supporting the...

  • Operations Manager

    4 hours ago


    Austin, Texas, United States AutoNation Full time

    Job SummaryWe are seeking an experienced Fleet Service Operations Manager to join our team at AutoNation. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our fleet service division, ensuring that our customers receive exceptional service and that our operations are running efficiently.Key...


  • Austin, Texas, United States Compass Group USA Full time

    Position Overview:As a Food Service Operations Manager, you will play a pivotal role in ensuring the success of our dining operations. This position involves supporting the overall management of the service area while adhering to the client's culture and guidelines, as well as complying with health regulations and company policies.Key Responsibilities:-...


  • Austin, Texas, United States Compass Group USA Full time

    Job SummaryAs a Dining Services Manager, you will oversee the daily operations of a medium to large volume dining facility, ensuring exceptional customer service and a high-quality dining experience. You will be responsible for managing a team of food service professionals, maintaining interdepartmental relations, and integrating the dining service...


  • Austin, Texas, United States HHS Full time

    Job SummaryWe are seeking an experienced Executive Chef Director to lead our food service operations team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our food service department, ensuring high-quality food and exceptional customer service.Key ResponsibilitiesRecruit, develop, and manage a team of...


  • Austin, Texas, United States ABM Industries Full time

    Job OverviewAnnual Salary: $95,000.00 to $105,000.00 per year US DollarsThe salary range provided reflects the compensation for this role. Actual offers may differ based on the candidate's qualifications, experience, skills, and geographic considerations. Participation in a Company incentive or bonus program may be available.Benefits Overview:ABM provides a...


  • Austin, Texas, United States Compass Group USA Full time

    About the RoleWe are seeking a highly motivated and organized Dining Services Supervisor to join our team at Compass Group USA. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food service department.Key ResponsibilitiesAssist in the management of food service-related activities, including...


  • Austin, Texas, United States St. David's South Austin Medical Center Full time

    Position OverviewAbout UsJoin us as a Manager of Emergency Services Operations at St. David's South Austin Medical Center, where your leadership will contribute to a healthier future. Our team is dedicated to innovation, collaboration, and enhancing lives.Employee BenefitsAt St. David's South Austin Medical Center, we provide a comprehensive rewards package...

  • Service Coordinator

    2 weeks ago


    Austin, Texas, United States Service Wizard Full time

    Job OverviewAre you skilled in managing multiple tasks while maintaining clear communication? Do you excel in dynamic settings where timely responses are essential? Join Service Wizard as a Service Coordinator and be a vital part of ensuring our clients receive prompt and efficient service.In the role of Service Coordinator, you will serve as the primary...


  • Austin, Texas, United States i4 Search Group Healthcare Full time

    Job OverviewPOSITION TYPE: Registered Nurse (RN)SPECIALTY UNIT: Emergency Services ManagementSHIFT: NightsJOB TYPE: Full-Time PermanentPosition Summary:As the Emergency Services Operations Manager, you will oversee the strategic direction, development, and management of resources to ensure the delivery of exceptional patient care within the Emergency...


  • Austin, Texas, United States Compass Group Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Operations Manager to join our team at Compass Group Careers. As a key member of our culinary team, you will be responsible for coordinating the activities of our food-service employees and ensuring that our customers receive an exceptional dining experience.Key ResponsibilitiesCustomer...


  • Austin, Texas, United States Compass Group Careers Full time

    Job SummaryAs a Food Service Operations Manager with Compass Group Careers, you will be responsible for overseeing the day-to-day operations of our concessions team at Q2 Stadium. This role requires a strong focus on quality assurance, inventory management, and staff supervision.Key ResponsibilitiesInventory Management: Perform regular inventory checks to...


  • Austin, Texas, United States IHOP 1421 Austin Full time

    Are you a seasoned professional in the food service sector seeking a rewarding opportunity to leverage your expertise and advance your career? IHOP, a prominent name in the dining industry, is on the lookout for a dedicated and enthusiastic Restaurant General Manager to become part of our team. We offer a competitive salary along with health benefits for...


  • Austin, Texas, United States i4 Search Group Healthcare Full time

    Job OverviewPOSITION TYPE: Registered Nurse (RN)SPECIALTY UNIT: Emergency Services ManagementSHIFT: NightsJOB TYPE: Full-Time PermanentPosition Summary:In the role of Emergency Services Operations Manager, you will oversee the delivery of high-quality patient care within the Emergency Department. Your focus will be on ensuring effective service delivery,...


  • Austin, Texas, United States Compass Group, North America Full time

    Job SummaryAs a Food Service Operations Manager with Compass Group, North America, you will play a critical role in ensuring the success of our food service operations. This position is responsible for coordinating the activities of other food-service employees, creating an enjoyable dining experience for customers, staff, and visitors.Key...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Food Service Operations Manager----Hiring Department:University Housing and Dining----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:To Be Determined at Offer----Location:UT MAIN CAMPUS----Job Details:General NotesBENEFITS: The University of Texas at Austin provides a comprehensive benefits package that...


  • Austin, Texas, United States Becker Wright Consultants Full time

    Job DescriptionBecker Wright Consultants is seeking a highly skilled and experienced Service Manager to lead our Service Division. As a key member of our team, you will be responsible for managing all aspects of the bidding process, ensuring high-quality estimates, and collaborating with our staff to deliver exceptional results.Key Responsibilities:Manage...


  • Austin, Texas, United States META Full time

    Job SummaryThe Operations Manager, Leave and Accommodation Services will play a pivotal role in supporting employees requesting time off/leave of absences and/or reasonable accommodations. This position requires a self-starter with strong initiative, critical thinking, and prioritization skills, as well as the ability to maintain confidentiality in a...