Service Operations Manager
2 weeks ago
Salary: $200,000 + DOE
Hi Tech Automotive Group is seeking a Service Operations Manager to lead a high-performing service department. This role is essential in ensuring the delivery of exceptional service and maintaining our reputation as a premier automotive center.
Benefits Offered:
- Paid Holidays
- Paid Vacation
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company Paid Life Insurance and AD&D
- 401(k) with Company Match
- Wellness Program
- Employee Assistance Program
- Vehicle Purchase and Repair Perks
The Service Operations Manager will oversee the service department, which includes Service Advisors, Technicians, Valets, Service Cashiers, Loaner staff, and Warranty Administrators. Responsibilities include:
- Setting and striving to meet departmental goals and objectives.
- Recruiting, training, and mentoring service department personnel.
- Ensuring a modern luxury customer experience.
- Maintaining necessary reporting systems for management and factory requirements.
- Participating in management meetings and conducting monthly technician meetings.
- Reporting directly to the Fixed Operations Director.
- Monitoring departmental performance through reports and tracking systems.
- Managing customer appointments and workflow efficiently.
- Reviewing warranty processes and customer experience metrics.
- Fostering teamwork and collaboration within the department and across the organization.
- Developing marketing strategies to promote new and repeat business.
- Ensuring a safe working environment.
- Overseeing the loaner fleet and associated staff.
- Maintaining a professional appearance and demeanor.
- Conducting performance reviews for service advisors and technicians.
- Completing additional tasks as assigned.
Required Skills and Experience:
- Proficient knowledge of automotive products, repairs, and documentation.
- Mechanical and auto parts expertise.
- Previous management experience is essential.
- Ability to interpret safety rules, operating instructions, and procedure manuals.
- Strong communication skills and reliability.
- Proficient in Microsoft Excel and Word.
Hi Tech Automotive Group is committed to providing equal employment opportunities to all qualified applicants and employees, regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression, or veteran status. We encourage individuals with disabilities to apply.
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