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Operations Manager

2 months ago

Austin, Texas, United States AutoNation Full time

Job Summary

We are seeking an experienced Fleet Service Operations Manager to join our team at AutoNation. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our fleet service division, ensuring that our customers receive exceptional service and that our operations are running efficiently.

Key Responsibilities

  • Review work forecasts and determine productivity requirements to meet regional objectives
  • Optimize market coverage and service areas for our fleet service vans
  • Run daily stand-ups with technicians at the hub
  • Develop and execute fleet service standard operating procedures
  • Manage, motivate, and grow the technician workforce, focusing on required skill levels and efficiency
  • Enhance the current workshop and stocking infrastructure, including identifying and contracting a suitable operations home base
  • Collaborate with parts and dispatch central team members to enhance pre-booking and repair order volume growth
  • Manage and develop a team of fleet designated managers, team leaders, service technicians, service advisors, and reinforce the role of the launch manager in close alignment with the sales team
  • Cooperate closely with the fleet sales team members to achieve service sales targets and maintain customer satisfaction
  • Specify digital product requirements supporting efficient service execution, including site scheduling, technician scheduling, parts identification and ordering, bonus, and timecard accounting
  • Work on site to perform field visits, coach, manage, motivate, and grow the technician workforce for fleet, focusing on required skill levels and directing towards efficiency
  • Enhance the current hubs and stocking infrastructure
  • Interact daily with sales and account management to ensure all stakeholders are aligned
  • Be the point of escalation for material service-related issues and proactively recommend go-forward solutions
  • Ability to travel

Requirements

  • Undergraduate degree from an accredited college or university preferred
  • 5+ years of experience in operations management, process design, and execution across various teams and regions
  • Experience in establishing partnership-focused operating procedures with the ability to find workable compromises across the entire company
  • Industry experience in automotive, mobility, home services, or a delivery-related business
  • Experience in leading operations teams across various operation sites
  • Experience overseeing and growing customer-related operations, including customer service and field services
  • Strong ability to manage and motivate staff through excellent communication and operational involvement
  • Experience with directly interacting with customers and issue/conflict resolution
  • Knowledge on how to leverage data analytics to support change management and standardize procedures across teams/regions

Exciting Benefits and Perks

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide