Technical Account Manager

3 days ago


Scottsdale, Arizona, United States Lumifi Cyber Full time
Cybersecurity Technical Account Manager
We are seeking a dedicated and ambitious Techical Account Manager (TAM) with Exabeam experience to join our team at Lumifi Cyber in Scottsdale, AZ. As a TAM, you will work closely with customers, build relationships, and help them achieve technical goals and overcome challenges.

This position is part of the Customer Success team, partnering with Sales and Product teams to drive customer satisfaction. The ideal candidate will be independent, self-motivated, proactive, results-oriented, and able to deliver exceptional customer service through world-class TAM services.

Responsibilities:
  • Provide technical assistance to Exabeam customers and address any technical issues.
  • Built strong relationships with key customer stakeholders and sponsors.
  • Address Exabeam technical support requests and escalate issues as needed.
  • Collect customer feedback to inform product development.
  • Ensure timely delivery of high-quality services and meet customer expectations.
  • Monitor key account metrics and communicate progress to stakeholders.

Requirements:
  • Bachelor's degree or equivalent experience.
  • Experience managing multiple stakeholders and projects.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of Microsoft Office and experience with Salesforce and Hubspot is a plus.

Lumifi Cyber offers competitive compensation, including an estimated salary range of $120,000 - $180,000 per year, depending on experience, health insurance, dental insurance, vision insurance, paid vacation leave, paid sick leave, and paid holiday leave. We welcome diversity and inclusion in our workplace and encourage all qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. All candidates must be eligible to work in the U.S.



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