Operations Coordinator

2 days ago

Coconut Creek, Florida, United States Trusted Resource Associates Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Coordinator to join our team at Trusted Resource Associates. The successful candidate will be responsible for maintaining current updates of facility needs, ensuring timely and accurate confirmation processes, and providing exceptional customer service.

Key Responsibilities
  • Facility Management: Maintain current updates of facility needs, including contacting facilities regarding progress toward filling outstanding needs.
  • Confirmation and Coordination: Ensure timely and accurate confirmation processes, beginning 3 hours prior to the start of the confirmed shift, ensuring that all TRA personnel are contacted.
  • Staffing and Scheduling: Re-route all cancelled clinicians, communicate staff changes to the appropriate parties, and ensure all work orders are maintained in the system, closed with accurate reasons, and appropriate departments are notified.
  • Customer Service: Anticipate and provide resolution to issues based on the needs and expectations of our customers, document all staffing requests and activity in the system(s), and address all action items outlined in the staffing office's shared email box.
  • Regulatory Compliance: Ensure employees comply with regulatory and TRA/Corporate directives, policies, and procedures, and forward Corrective Actions and facility's concerns to TRA chain of command.
  • Liaison and Communication: Serve as Liaison between staff, vendors, and facilities to meet minimum staffing requirements within established parameters at booking, establish a harmonious relationship with facilities through cooperative contacts, and provide detail notes on shift activity, anticipated staffing changes, facility requests, call offs, and cancellations for teammates upon shift change.
  • Special Projects: Participate in special projects, as needed.
Requirements
  • Experience: Minimum of two years' experience in an administrative environment with high volume inbound and outbound telephone calls, heavy entry of data into various computer platforms while referencing details and using multiple computer screens.
  • Skills: Excellent communication and organizational skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
Equal Employment Opportunity

Trusted Resource Associates is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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