Airport Liaison

7 days ago


Los Angeles, California, United States The BLS Company Full time

We are seeking highly skilled professionals to join The BLS Company as Airport Representatives. This role is ideal for individuals with experience in airport operations, such as Curbside Concierges, Ticker Agents, and Passenger Assistance Representatives, who possess transferable skills that can be leveraged in this position.

Key Responsibilities:

  • Customer Greeting and Assistance: Professionally greet passengers as they arrive and depart at the airport, providing a warm and welcoming experience.
  • Direction and Escort Services: Assist arriving passengers by providing directions to their awaiting transportation and escorting them through the airport, ensuring a seamless and stress-free experience.
  • Baggage Handling and Support: Assist passengers with baggage claims and luggage transport, providing timely and efficient support.
  • Quality Control and Assurance: Conduct quality control checks of our Chauffeurs picking up passengers at the airport, ensuring they are following company procedures, using proper signage, and spelling passenger names correctly.

Requirements:

  • Education: High School diploma or GED equivalent.
  • Customer Service Experience: Passionate about customer service and must have relevant work experience.
  • Communication Skills: Excellent communication skills (written and verbal) in the country-specific language.
  • Additional Languages: Additional languages are desirable.
  • Independence and Motivation: Self-motivated and able to work independently.
  • Process Adherence: Ability to follow processes and procedures and apply a flexible approach when required.
  • Weather Conditions: Willingness to work in inclement weather.


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