Customer Account Advocate
2 days ago
We are seeking a Customer Account Advocate to join our team as a Lease Renewal Specialist. In this role, you will be responsible for coaching customers to reach ownership by understanding lease agreement terms and benefits.
Key Responsibilities:
- Utilizes provided tools to find and renew customers
- Makes direct contact over the phone with customers who have not renewed their lease agreement(s)
- Educates customers on the benefits of timely lease agreement payments and leverages proprietary suite of lease renewal options to help get customers to ownership
- Upkeep customer accounts and maintain updated customer information in the computer system
- Documents all customer lease renewal payment appointments
- Works in partnership with retail partner when customers have an interest in buying or leasing additional merchandise
Requirements:
- 6 months customer service, call center, or collection experience required
- High School diploma or equivalent required
- 2 years of call center experience preferred
- 2 years of collection experience preferred
Salary Range: $50,000 - $65,000 per year, depending on location and performance.
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