Patient Concierge Advocate

6 days ago


Deerfield Beach, Florida, United States FHE Health Full time

At FHE Health, we are dedicated to delivering exceptional care to our patients and their families. We are seeking a highly skilled Patient Concierge Advocate to join our team.

Job Overview

The Patient Concierge Advocate will serve as the first point of contact for patients, providing a warm and welcoming experience. This role requires strong interpersonal and communication skills, with the ability to work effectively with diverse populations.

Main Responsibilities

  • Greet patients and visitors warmly and professionally, ensuring a welcoming environment
  • Orientate patients to the facility and assist with admission check-in and discharge processes
  • Assist patients with navigation within the facility, including providing directions and escorting patients to appropriate departments
  • Answer phone calls, screen messages, and provide information in a pleasant and helpful manner
  • Maintain ongoing knowledge of all FHE programs and services
  • Act as a liaison between patients and any department as needed
  • Schedule and manage patient appointments, follow-ups, and reminders efficiently

Requirements

  • Previous experience in a healthcare, customer service, or mental health setting is highly desirable
  • Familiarity with patient management software and general computer proficiency
  • Strong organizational skills and attention to detail
  • Ability to multitask and work in a fast-paced environment
  • Ability to maintain composure and professionalism with high-stress situations
  • Knowledgeable of HIPAA regulations and confidentiality requirements
  • High School or equivalent required; associate or bachelor's degree in healthcare administration, psychology, social work, or related field is preferred

Compensation

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience.



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