Event Operations Supervisor
2 weeks ago
The Event Operations Supervisor is responsible for managing all aspects of banquet services within the hotel. This role primarily involves evening shifts, with potential daytime hours during busy periods. Availability for holidays and weekends is essential.
Key Responsibilities:
- Evaluate Banquet Event Orders (BEOs) and ensure effective communication with clients, management, and staff to guarantee that all arrangements, equipment, supplies, personnel, and menus fulfill or surpass client expectations.
- Conduct pre-event meetings with assigned banquet captains.
- Engage in both long-term and short-term planning as well as daily operations.
- Assess all schedules, equipment, and supplies while organizing workflows to ensure successful events.
- Address daily operational challenges through ongoing oversight of banquet services to ensure adherence to regulations and company policies.
- Directly supervise banquet personnel assigned to specific events.
- Facilitate the training of new employees.
- Provide constructive feedback to banquet setup and service staff.
- Recommend and implement disciplinary actions as necessary, including termination of banquet staff.
- Encourage and participate in employee recognition initiatives.
- Support and engage in cultural and leadership activities suitable for employees holding a J1 work Visa.
- Be ready to assist with room setup and cleanup, or step in as a server or bartender as needed.
- Attend all required training sessions.
- Participate in daily operations meetings.
- Perform other tasks as assigned.
- At least two years of experience in hospitality services.
- TIPS certification.
- Servsafe or equivalent food handling certification.
- Previous supervisory experience.
- Experience in hotel food service is preferred but not mandatory.
This position necessitates the ability to exert between 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or an amount greater than negligible and up to 10 pounds consistently to move objects. Occasional bending or kneeling may be required for tasks such as securing cords, table skirting, and post-event cleanup.
The Event Operations Supervisor will spend approximately 90% of their scheduled shift standing or walking and may occasionally be required to assist in the movement of banquet tables and bars.
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