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Event Technology Operations Manager

2 months ago

Salt Lake, Utah, United States Encore Global Full time
Job Summary

The Director, Event Technology is a key member of the Encore Global team, responsible for delivering exceptional event experiences and driving revenue growth. This role requires a unique blend of technical expertise, business acumen, and customer service skills.

Key Responsibilities
  • Venue Partner Relationships
    • Develop and maintain strong relationships with clients at all levels of their organization.
    • Provide outstanding customer service and focus on customer retention.
  • Service Events
    • Act as a point of escalation when needed.
    • Identify key issues and decision makers that will influence the contract renewal.
  • Financial Management & Reporting
    • Drive results by managing an efficient and profitable operation.
    • Achieve Encore Global's financial goals for the location(s).
  • Operations Management
    • Perform and direct daily floor operations.
    • Ensure that all equipment and services are delivered on time and in good working condition.
  • Sales Management
    • Create effective strategies to maximize revenue per event.
    • Prepare and deliver compelling presentations to customers.
  • Customer Service
    • Deliver World-Class Service by cultivating and maintaining relationships with customers.
    • Exceed the expectations and needs of internal and external customers.
  • People Development
    • Promote a culture of high performance, accountability, and continuous improvement.
    • Manage performance, address employee concerns, and facilitate team development.
Requirements
  • Education
    • Bachelor's degree is preferred or equivalent experience.
  • Experience
    • 3+ years of audio visual experience.
    • 1+ years of supervisory experience.
  • Skills
    • Working knowledge of audio visual equipment in a live show environment.
    • Proficiency with the use of computer hardware and software.
Competencies
  • Hospitality
  • Financial Acumen
  • Responsiveness
  • Safety Conscious
  • Ownership
  • Communicates Effectively
  • Professionalism
  • Ensures Accountability
  • Tech Savvy
  • Instill Trust